---
title: "How to Clone an Natterbox Call Center Configuration"
slug: "153-how-to-clone-an-natterbox-call-center-configuration"
updated: 2024-01-12T17:21:02Z
published: 2024-01-12T17:21:02Z
canonical: "docs.natterbox.com/153-how-to-clone-an-natterbox-call-center-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Clone an Natterbox Call Center Configuration

Cloning a configuration can be a valuable tool in situations where you want to apply customized settings for CTI features to a specific group of users. For instance, you can clone your Organization-wide NCCC and assign it to your Sales team, allowing you to provide tailored wrap-up codes, wrap-up conditions, and object lookup queries through the query label map.

If you are interested in cloning an NCCC, please follow the steps below:

1. Navigate to the Natterbox Call Center Configuration tab: ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/15.3-how-to-clone-an-natterbox-call-center-configuration-image-yc7l5fpw.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A31%3A39Z&se=2026-10-12T07%3A31%3A39Z&sr=c&sp=r&sig=4wju3SflOyca6RtvV3vfiKSKTpJjBjLfHcWViC0HVd0%3D)
2. While in the list view, please click “Edit” next to the configuration you would like to clone: ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/15.3-how-to-clone-an-natterbox-call-center-configuration-image-6h7uz79o.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A31%3A39Z&se=2026-10-12T07%3A31%3A39Z&sr=c&sp=r&sig=4wju3SflOyca6RtvV3vfiKSKTpJjBjLfHcWViC0HVd0%3D)
3. On the new screen, please press “Clone”: ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/15.3-how-to-clone-an-natterbox-call-center-configuration-image-wky87zkl.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A31%3A39Z&se=2026-10-12T07%3A31%3A39Z&sr=c&sp=r&sig=4wju3SflOyca6RtvV3vfiKSKTpJjBjLfHcWViC0HVd0%3D)
4. On the next screen, you will have the option to select the location for the configuration. There are 3 types of configurations:

- Organisation - You can have only one organisation configuration.
- Profile - Based on the Salesforce profile of the user.
- User - Based on the Salesforce user of the user.

You can find out more about these by following on [this guide](/v1/docs/cti).

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/15.3-how-to-clone-an-natterbox-call-center-configuration-image-c0b98p2h.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A31%3A39Z&se=2026-10-12T07%3A31%3A39Z&sr=c&sp=r&sig=4wju3SflOyca6RtvV3vfiKSKTpJjBjLfHcWViC0HVd0%3D)

1. Once you have selected the location type, you would also have to specify either the profile or the user to which you will assign this configuration and click “ Add Record “. In the above scenario I’ve cloned the configuration to match the custom Sales agent profile :

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/15.3-how-to-clone-an-natterbox-call-center-configuration-image-igrfwgyq.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A31%3A39Z&se=2026-10-12T07%3A31%3A39Z&sr=c&sp=r&sig=4wju3SflOyca6RtvV3vfiKSKTpJjBjLfHcWViC0HVd0%3D)

1. With the configuration cloned, you can now proceed to adjust the sections of the Natterbox Call Center Configuration. *Please note:* *it is not recommended to make any modifications to the configuration prior to completing the cloning process or during the cloning process**Natterbox Call Center package*

If you are experiencing any issues with the cloning process, please reach out to our support team and we will be happy to assist you.