---
title: "Note Notifications"
slug: "1884"
updated: 2026-02-12T09:30:36Z
published: 2026-02-12T09:30:36Z
canonical: "docs.natterbox.com/1884"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Note Notifications

*Please note: this requires version 1.357 or greater for the Natterbox app.*

  

You can use our Salesforce Flows to enable the ability to provide Notification to users when Notes are both created and acknowledged.

For both the creation and acknowledgement of notes, notifications can be sent in two ways via **Salesforce Notification** and **Email**.

To enable this do the following :

1. Navigate to Salesforce Flows
2. Click on the method/s you wish to use
3. Click **Open Flow**
4. Click **Activate**

![List of Natterbox notifications and emails regarding note creation and acknowledgment.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-12-10 at 13.52.01.png)

#### Email

Note that the Emails generated will appear as follows :

**Note Creation**

```plaintext
Title:

[Team Leader Name] left you a note about your call on [Call Date/Time]

Body:
Hi [User Name],

[Team Leader Name] has added a note to your call from [Call Date/Time].

 

You can view the note in Salesforce by clicking the link below:

 👉 View the NatterboxAI Record [HYPERLINK TO NATTERBOX AI RECORD]

Here’s a copy of the note:

[Note Content]

Please log in and check the "Acknowledged" box to confirm you've seen it: 🔗 Log in to Acknowledge [HYPERLINK TO NOTE RECORD]

Thanks,

The Natterbox Team
```

**Note Acknowledgement**

```plaintext
Title:
[User Name] has acknowledged your note on the call from [Call Date/Time]

Body:
Hi [Team Leader Name],

[User Name] has acknowledged the note you left on their call from [Call Date/Time].

 

You can view the full call record in Salesforce here: 👉 View the Natterbox AI Record [HYPERLINK TO NATTERBOX AI RECORD]

For reference, here’s the note you left:

[Note Content]

 

Thanks,

The Natterbox Team
```

#### Changing the Email Content

If you wish to edit the email contents for each of the flows click on the **Toolbox** and from their you can edit the Title and Body **Text Templates** :

![Toolbox interface showing resources, variables, and actions for managing email templates.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-12-10 at 15.34.32.png)

![Email template editing interface with placeholders for user and call details.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-12-10 at 15.35.04.png)

#### Direct Link to Player

If you wish the notification emails link directly to the Player for the user to look at their notes, you can either add a new formula to the body of the email or you can just edit **URLNote** Formula and replace the body with the following:

```plaintext
LEFT({!$Api.Partner_Server_URL_260}, FIND('/services', {!$Api.Partner_Server_URL_260}) - 1) 
& {!$Record.nbavs__NatterboxAI__r.nbavs__PlayerURLValue__c}
```