---
title: "Additional Salesforce Permissions"
slug: "additional-salesforce-permissions"
updated: 2025-12-12T18:54:24Z
published: 2025-12-12T18:54:24Z
canonical: "docs.natterbox.com/additional-salesforce-permissions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Additional Salesforce Permissions

### What can you do at each level of access?

|  | Natterbox Admin | Previous Level + View All Custom Settings | Previous Level + Customize Applications | Previous Level + Modify All Data |
| --- | --- | --- | --- | --- |
| Phone Numbers | View, create, edit and delete |  |
| Routing Policies | View, create, edit and delete |  |
| Devices | View, create, edit and delete |  |
| Skills | View and edit * | Create and delete |  |
| Natterbox Users | View | Create, edit and delete |  |
| Natterbox Groups | View | Create, edit and delete |  |
| Availability Profiles | - | View | Create, edit and delete |  |
| Admin Home Scheduled Jobs | - | View | Edit (Start or Stop Jobs) |  |
| Account Settings | - | View | Edit |  |
| Licence Subscriptions | - | View | Reload |  |
| User Licences | - | - | View and edit |  |
| Activating Package | - | - | Required* |  |
| AI Advisor |  |  |  |  |
| AI Advisor Settings |  |  |  | Create new prompt or edit name of prompt |

*this user needs to continue having this permission, otherwise it will break CRO creation and potentially other features. You can change this to be another user through Portal.