---
title: "Availability Profiles"
slug: "availability-profiles"
tags: ["Availability Profiles", "Freedom Only", "Natterbox Freedom"]
updated: 2025-08-22T20:44:23Z
published: 2025-08-22T20:44:23Z
canonical: "docs.natterbox.com/availability-profiles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Availability Profiles

A Natterbox user can only have 1 availability profile assigned to them at one time and they must have a Contact Center licence first.

An org can have multiple availability profiles or just one, depending on the use case.

Here is how to create a new Availability Profile:

1. Navigate to the [Account Settings](/v1/docs/account-settings-tab) page and then the ‘Availability Profiles’ section. ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-08-22 at 21.39.04.png?sv=2026-02-06&spr=https&st=2026-11-13T01%3A29%3A52Z&se=2026-11-13T02%3A29%3A52Z&sr=c&sp=r&sig=kvc7QB5lnN%2FML%2B7mSOta4%2BL%2FJ5Wg4jUwCEvSBa9IF5E%3D)
2. Click ‘Add Profile’
  1. Add a ‘Name; for the new profile. ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-08-22 at 21.39.32.png?sv=2026-02-06&spr=https&st=2026-11-13T01%3A29%3A52Z&se=2026-11-13T02%3A29%3A52Z&sr=c&sp=r&sig=kvc7QB5lnN%2FML%2B7mSOta4%2BL%2FJ5Wg4jUwCEvSBa9IF5E%3D)
  2. Click Save!
3. To [add availability states to this new profile](/v1/docs/41-availability-states), click the name of the new profile.

![Table displaying actions for record ID 63561, highlighting the name 'Simple'.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-08-22 at 21.41.18.png?sv=2026-02-06&spr=https&st=2026-11-13T01%3A29%3A52Z&se=2026-11-13T02%3A29%3A52Z&sr=c&sp=r&sig=kvc7QB5lnN%2FML%2B7mSOta4%2BL%2FJ5Wg4jUwCEvSBa9IF5E%3D)

1. If you click ‘Edit’, you can only edit the name of the availability profile, the rest of the configuration is found by clicking the name.