---
title: "Creating a new policy"
slug: "creating-a-new-policy"
updated: 2025-12-12T18:09:24Z
published: 2025-05-23T11:55:48Z
canonical: "docs.natterbox.com/creating-a-new-policy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a new policy

- Navigate to the **Routing Policies** tab. ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/16.2.-creating-a-new-policy-image-gyws8ig8.png?sv=2022-11-02&spr=https&st=2025-05-23T11%3A53%3A26Z&se=2025-05-23T12%3A04%3A26Z&sr=c&sp=r&sig=COYlHXmik4P22qIZNdF3tzK920gyONSzw8ohFazTTpI%3D)
- Click ‘New’ in the top right of the screen.
- You will see a screen like the image below and you will need to fill in several details. ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/16.2.-creating-a-new-policy-image-6lh2wjoy.png?sv=2022-11-02&spr=https&st=2025-05-23T11%3A53%3A26Z&se=2025-05-23T12%3A04%3A26Z&sr=c&sp=r&sig=COYlHXmik4P22qIZNdF3tzK920gyONSzw8ohFazTTpI%3D)
  - Type: There are 2 options and for each type there are different apps and containers available.
    - Call = This is used for routing calls and is the most common type of policy
    - Data Analytics = Pick this policy if you need the [Debug app](https://docs.natterbox.com/v1/docs/debug-app).
  - Name: *This must be unique, maximum 64 characters and can contain any combination of numbers, letters, spaces and symbols.*
  - Description: *This is optional but can be used to help others understand your routing policy setup, how policies interact within each other and the purpose of a policy.* ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/16.2.-creating-a-new-policy-image-29imn0o0.png?sv=2022-11-02&spr=https&st=2025-05-23T11%3A53%3A26Z&se=2025-05-23T12%3A04%3A26Z&sr=c&sp=r&sig=COYlHXmik4P22qIZNdF3tzK920gyONSzw8ohFazTTpI%3D)
  - Connector Type: This is an aesthetic choice and has no functional difference
    - Smooth = The lines between containers are curved
    - Manhattan = The lines between containers are perpendicular ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/16.2.-creating-a-new-policy-image-t3whxwsq.png?sv=2022-11-02&spr=https&st=2025-05-23T11%3A53%3A26Z&se=2025-05-23T12%3A04%3A26Z&sr=c&sp=r&sig=COYlHXmik4P22qIZNdF3tzK920gyONSzw8ohFazTTpI%3D)
  - Import Mode: *Here you can import policies you have previously exported, see* [*Restoring a policy section*](https://docs.natterbox.com/v1/docs/restoring-a-policy) *below.*
  - Done and then Save: *Make sure to click ‘Done’ on the initial tab and then ‘Save’ on the routing policy or your new routing policy will not appear on your ‘All Policies’ list.*

Once you have created a new call policy, you might want to add [inbound numbers](/v1/docs/inbound-numbers-container), see this guide for more details.