---
title: "Custom Sort order for Availability and Presence"
slug: "custom-sort-order-availability-presence"
updated: 2025-12-12T18:24:20Z
published: 2025-08-22T22:03:45Z
canonical: "docs.natterbox.com/custom-sort-order-availability-presence"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Sort order for Availability and Presence

Sort your Agent list by choosing a sort order of Availability States or Presence States that suit your requirements.

### How to configure custom sort order

1. Edit the Agent List component on your Wallboard, you will now see two additional options, Availability State (Custom) and Presence State (Custom)

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1689151707606.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A42%3A41Z&se=2026-10-12T07%3A42%3A41Z&sr=c&sp=r&sig=7YpWfRiJFz%2F4t%2B%2FlKObo86PKWz0OwadPpQd9ovsrvFw%3D)
2. Select either Availability or Presence depending on your requirements (The processes for changing the order of either Availability State or Presence State is exactly the same)

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1689151848042.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A42%3A41Z&se=2026-10-12T07%3A42%3A41Z&sr=c&sp=r&sig=7YpWfRiJFz%2F4t%2B%2FlKObo86PKWz0OwadPpQd9ovsrvFw%3D)
3. With Availability State (Custom) now selected you will see two lines next to each Availability state, click and drag on the two lines to change your availability state ordering

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1689151968729.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A42%3A41Z&se=2026-10-12T07%3A42%3A41Z&sr=c&sp=r&sig=7YpWfRiJFz%2F4t%2B%2FlKObo86PKWz0OwadPpQd9ovsrvFw%3D)
4. If there are any states that you would not like displayed simply use the checkbox to unselect them - unelected states are automatically moved to the bottom of the list

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1689152144840.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A42%3A41Z&se=2026-10-12T07%3A42%3A41Z&sr=c&sp=r&sig=7YpWfRiJFz%2F4t%2B%2FlKObo86PKWz0OwadPpQd9ovsrvFw%3D)
5. Click save and your sort order will be saved.

### Things to Note

1. You cannot drag a selected state down to the unselected states

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1689155621155.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A42%3A41Z&se=2026-10-12T07%3A42%3A41Z&sr=c&sp=r&sig=7YpWfRiJFz%2F4t%2B%2FlKObo86PKWz0OwadPpQd9ovsrvFw%3D)
2. You cannot move an unselected state

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1689155691331.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A42%3A41Z&se=2026-10-12T07%3A42%3A41Z&sr=c&sp=r&sig=7YpWfRiJFz%2F4t%2B%2FlKObo86PKWz0OwadPpQd9ovsrvFw%3D)