---
title: "Default Containers"
slug: "default-containers"
updated: 2026-08-27T11:18:20Z
published: 2026-08-27T11:20:27Z
canonical: "docs.natterbox.com/default-containers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Default Containers

The following containers are in each policy type by default and cannot be deleted. There will be other containers that can be added to begin a policy (for example the inbound numbers container to a call policy) and those can be found from the ‘Click here to START’ box.

| Policy Type | System? | Default Container(s) |
| --- | --- | --- |
| Call Policy | ❌ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.05.47.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Data Analytics Policy | ❌ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.05.47.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Digital Policy | ❌ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.05.47.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| DDI Calls Policy | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.06.31.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Default Inbound Policy | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.06.52.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Outbound Calls Policy | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1787828847124.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Default Contact Lookup (Digital) | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.08.23.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Default Inbound (Digital) | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.09.31.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Inbound Message (Digital) | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.10.16.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Outbound Message (Digital) | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.10.43.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| Personal Routing (Digital) | ✅ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.11.11.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| AI Workforce Call Agent | ❌ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.11.47.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |
| AI Workforce Digital Agent | ❌ | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-08-27 at 12.11.47.png?sv=2026-02-06&spr=https&st=2026-10-12T05%3A33%3A15Z&se=2026-10-12T06%3A33%3A15Z&sr=c&sp=r&sig=jOlj1y%2BiPs%2B3Mn2UMwp9MvvphetH9xqprLd682YrU60%3D) |