---
title: "Digital Conversation reporting"
slug: "digital-conversation-reporting"
updated: 2025-12-12T18:38:15Z
published: 2025-06-19T09:38:40Z
canonical: "docs.natterbox.com/digital-conversation-reporting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital Conversation reporting

Conversation reporting records are focused around acting as a master record for each of your digital conversations. Any relevant reporting records to this conversation such as Interactions or Wrap-Ups are related to this object.

Reporting types available:

- Natterbox Conversations with Interactions
- Natterbox Conversations with Wrap-Ups

Each time a Natterbox Interaction or a Natterbox Wrap-Up is created this will automatically relate to the Natterbox conversation record that is relevant to them.

### Enabling Conversation Reporting

Conversation Reporting is enabled by either the Interaction or Wrap-Up reporting jobs being enabled.

More information on enabling these reporting jobs can be found below:

[Enabling Natterbox Interaction reporting](/v1/docs/interaction-reporting#enabling-interaction-reporting)

[Enabling Natterbox Wrap-Up reporting](/v1/docs/digital-wrap-ups-reporting#enabling-digital-wrapup-reporting)

### Fields and Descriptions

| **Category** | **Salesforce Field (Label)** | **Description** |
| --- | --- | --- |
| Natterbox relationship data | Conversation ID | The Natterbox conversation id that is used as a reference to the conversation. |
| Contact ID | The Natterbox contact id that is used as a reference in this conversation. |
| Primary WhoId | The Salesforce id of the primary record. |
| Conversation data | Status | The current status of the conversation. |
| Conversation Start Date | The start date of when the conversation was created. |
| Conversation End Date | The end date of when the conversation was archived. |
| Related records | Contact | The primary contact that the conversation relates to, if the primary record is not a contact then this will be blank. |
| Account | The primary account that the conversation relates to, if the primary record is not a account then this will be blank. |
| Lead | The primary lead that the conversation relates to, if the primary record is not a lead then this will be blank. |

###