---
title: "Don’t automatically log agents in to Omni-Channel on a new window or tab"
slug: "dont-automatically-log-agents-in-to-omni-channel-on-a-new-window-or-tab"
updated: 2026-03-11T02:18:03Z
published: 2026-03-11T02:18:03Z
canonical: "docs.natterbox.com/dont-automatically-log-agents-in-to-omni-channel-on-a-new-window-or-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Don’t automatically log agents in to Omni-Channel on a new window or tab

#### The Problem

Salesforce only allows one SCV Omni-Channel session open. Therefore, it is advisable to open sub-tabs within a **Console** app in Salesforce rather than new browser tabs or windows. If a call is connected and a new tab is opened, it is recommended to select ‘Cancel’ when prompted to log in to omni-channel on this console. Selecting ‘Continue’ will result in the disconnection of the call, as it terminates the omni-channel session in the previous tab and initiates a new session in the new tab.

![Prompt asking to continue logging into Omni-Channel, warning about ongoing conversations.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/omnichannel login or cancel.png)

If your users are struggling with this issue and keep opening multiple tabs and windows this setting might be useful to enable.

#### The Fix

Navigate to **Salesforce Setup** > **Omni-Channel Settings** > Select *‘****Don’t automatically log agents in to Omni-Channel on a new window or tab****’.*

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1773189603233.png)

For more information on this setting, [please read Salesforce’s documentation](https://help.salesforce.com/s/articleView?id=service.omnichannel_enable.htm&type=5).

> [!WARNING]
> Be aware
> 
> This is will mean that the first Salesforce tab where they logged in will remain the route of the call. If on a phone call and that window is closed, the call will be terminated.

Service Cloud Voice

An integration into Salesforce’s Service Cloud Voice app - Natterbox will act as the telephony provider for Service Cloud

Salesforce Omni-Channel allows your agents to handle customer concerns via any and all channels with one consistent experience