Natterbox Sub-processors
- 06 Aug 2024
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Natterbox Sub-processors
- Updated on 06 Aug 2024
- 4 Minutes to read
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Natterbox Sub-Processors (Customer's Clients and Staff data)
Suppliers that store and process personally identifiable information
Please see section 4 "Data Processor obligations" of our DPA for more information.
Customer's Client's Personal Information
Type | Name | Address | Data Processing Locations | Data Processing Description | Web link | Data Privacy Framework |
Service Provider Partner | Twilio | 375 Beale Street, Suite 300, San Francisco, 94105 United States | US | SMS and Inbound Voice Services | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Hosted Web Services & Cloud Databases | Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, Luxembourg, L-1855 | EU, UK, US, AUS, Global | Cloud based services for telecoms routing and recording storage | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Call Transcription & Analytics services | Deepgram, Inc. | 180 Capp Street, San Francisco, California 94110 United States | US | Call transcription services | None - currently using SCCs | |
Call Transcription & Analytics services | LivePerson, Inc. (Voicebase) | 535 Mission St, San Francisco, California 94102 United States | UK, US | Call transcription services | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Service Provider Partners | Elasticsearch AS | Postboks 539, 1373, Asker, Norway | EU | Database search system | N/A (not contracted with US entity) | |
Service Provider Partners | Assist Software | Strada Tipografiei 1, Suceava 720043, Romania | EU | Outsourced development and platform administration services | N/A (not contracted with US entity) | |
Service Provider Partners | PCI PAL (UK) Limited | Unit 7, Gamma Terrace, Masterlord Estate, Ipswich, IP3 9FF UK | UK, EU, US, Global | Partner for PCI DSS compliant card payment processing | N/A (not contracted with US entity) | |
Service Provider Partners | ScreenMeet | 582 Market Street, Suite 1007, San Francisco, CA 94104 | US | Partner for Remote Assist Product | None - currently using SCCs |
Customer's Staff Personal Information
Type | Name | Address | Data Processing Locations | Data Processing Description | Web link | Data Privacy Framework |
Telecoms Number provider | Bandwidth, Inc. | 900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606 | US | Number provider and call termination | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Telecoms Number provider | BICS | Boulevard du Roi Albert II 27, Bruxelles, B-1030 Belgium | UK, EU, US, Global | Number provider and call termination | https://bics.com/customer-care/ | N/A (not contracted with US entity) |
Telecoms Number provider | BT Wholesale | 14 Blaxhall Court, Haverhill, Suffolk, United Kingdom, CB9 8LZ | UK, EU, Global | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider | Colt Technology Services Ltd | Colt House, 20 Great Eastern Street, London, EC2A 3NT United Kingdom | UK, EU, US, Global | Number provider and call termination | https://www.colt.net/contact-us/ | N/A (not contracted with US entity) |
Telecoms Number provider | Commschoice Pty | Level 6, 56 Clarence Street, Sydney, New South Wales 2000 Australia | AUS | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider | Magrathea Telecommunications Ltd | Unit 5, Commerce Park, Theale, RG7 4AB United Kingdom | UK, EU, US, Global | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider & Service Provider Partners | Twillio | 375 Beale Street, Suite 300, San Francisco, 94105 United States | US | SMS and Inbound Voice Services | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Telecoms Number provider | Voxbone SA | Avenue Louise 489, Bruxelles, B-1050 Belgium | UK, EU, US, Global | Telecom number provider and carrier | N/A (not contracted with US entity) | |
Hosted Web Services & Cloud Databases | Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, Luxembourg, L-1855 Luxembourg | UK, EU, US, Global | Cloud-based services for telecoms routing and recording storage | https://aws.amazon.com/contact-us/ | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
CRM and Associated Tools | OwnBackup | 940 Sylvan Ave, Englewood Cliffs, New Jersey 07632 United States | UK, EU, US, Global | Data backup system for Salesforce | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
CRM and Associated Tools | Salesforce UK Limited | Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY United Kingdom | UK, EU | Internal CRM and business information management tools | N/A (not contracted with US entity) | |
Call Transcription & Analytics services | Deepgram Inc | 180 Capp Street, San Francisco, California 94110 United States | US | Call transcription services | None - currently using SCCs | |
Call Transcription & Analytics services, Administrative Suppliers | Google Ltd | 1600 Amphitheatre Parkway, Mountain View, California 94043 United States | EU, US | Google Workspace for email, document storage and calls/messaging. | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Call Transcription & Analytics services | LivePerson, Inc. (Voicebase) | 535 Mission St, San Francisco, California 94102 United States | UK, US | Call transcription services | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Service Provider Partners | Elasticsearch AS | Postboks 539, 1373, Asker, Norway | EU | Database search system | N/A (not contracted with US entity) | |
Service Provider Partners | Assist Software | Strada Tipografiei 1, Suceava 720043, Romania | EU | Outsourced development and platform administration services | N/A (not contracted with US entity | |
Service Provider Partners | Okta, Inc (Auth0, Inc) | 10900 NE 8th St, Bellevue, Washington 98004 United States | EU, US, Global | Salesforce single sign-on functionality for Freedom Mobile and Freedom Web | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Service Provider Partners | Textmarketer | 20 Wallaton Street, Nottingham, NG1 5FW United Kingdom | UK | SMS messaging services | https://www.textmarketer.co.uk/ | N/A (not contracted with US entity) |
Service Provider Partners | ScreenMeet | 582 Market Street, Suite 1007, San Francisco, CA 94104 | US | Partner for Remote Assist Product | None - currently using SCCs | |
Administrative Suppliers | Atlassian, Inc. | 341 George St, Sydney, New South Wales 2000 Australia / 350 Bush Street Floor 13 San Francisco, CA 94104 United States | US | Documentation, ticketing and support tools | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Administrative Suppliers | Conga, Inc. | 390 Interlocken Crescent Suite 500, Broomfield, Colorado 80021 United States | UK, US, Global | Salesforce-based electronic document and contract signing platform | None - currently using SCCs | |
Administrative Suppliers | Curious Cognition | 3 Abelard Place,, London, W5 4BZ United Kingdom | UK | Outsourced marketing services | N/A (not contracted with US entity) | |
Administrative Suppliers | Leadfeeder | 3 Warren Street, Suite 2, New York, 12801 United States | EU, US | Lead gereration and management tools | https://www.leadfeeder.com/privacy/ | None - currently using SCCs |
Administrative Suppliers | Livestorm | 60, rue François 1er 75008 Paris France | EU, UK | Webinar provider | None - currently using SCCs | |
Administrative Suppliers | LULU Software | 7075 Robert-Joncas Place, Suite 142 Saint-Laurent, QC, H4M 2Z2 Canada | US, Global | SodaPDF Electronic document signing system | N/A (not contracted with US entity) | |
Administrative Suppliers | Qualified.com, Inc. | 450 Mission Street, Suite 204, San Francisco, California 94105 United States | UK | Lead gereration and management tools | https://www.qualified.com/about-us | None - currently using SCCs |
Administrative Suppliers | Reachdesk | 162 Legacy Tower, 88 Great Eastern Road, London, E15 1DJ United Kingdom | UK, EU, US | Rewards and e-gifting platform | N/A (not contracted with US entity) | |
Administrative Suppliers | Slack Technologies Ltd | One Park Place. 4Th Floor, Hatch Street, Dublin 2, Ireland | EU, US | Internal messaging and communication platform | N/A (not contracted with US entity) | |
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