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    6. Service Cloud Voice (SCV) CTI
    • 13 Nov 2023
    • 1 Minute to read
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    6. Service Cloud Voice (SCV) CTI

    • Updated on 13 Nov 2023
    • 1 Minute to read
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    Article summary

    The SCV CTI is an interface that is only available within that app but with Natterbox telephony running the routing policies. The interface looks like this:


    See below for a tutorial on how to use the SCV interface:


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