--- title: "End User" slug: "end-users" type: "index" canonical: "docs.natterbox.com/end-users" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt > Use this file to discover all available pages before exploring further. # End Users 4 sub categories | 5 articles ## [1. CTI 2.0 (Classic)](https://docs.natterbox.com/docs/cti-2-classic.md) Updated on 2022-12-01 | Published on 2022-11-28 CTI 2.0 is the predecessor of Freedom and is still used in classic environments and can be found occasionally in lightning setups. This is a screenshot of the Interface: In Salesforce classic it will... ## [2. Freedom CTI](https://docs.natterbox.com/docs/freedom-cti.md) 1 sub category | 2 articles | Updated on 2026-09-08 | Published on 2025-03-03 Freedom is our newest interface and is available as a CTI within Salesforce Lightning, on the web as a standalone phone and a mobile. Freedom is not compatible with Salesforce Classic. This chapter is... ## [3. Freedom for Web](https://docs.natterbox.com/docs/freedom-for-web.md) Updated on 2024-05-21 | Published on 2022-11-28 Freedom for web is a standalone webphone that requires a Salesforce chatter free license and Natterbox licenses and can then be access by going to https://freedom.natterbox.com/ The interface looks... ## [4. Freedom Mobile App](https://docs.natterbox.com/docs/freedom-mobile-app.md) Updated on 2026-05-28 | Published on 2022-11-28 Freedom is our newest interface and it comes as a mobile app. Here is how to set it up, make and receive calls using it. Requirements To use Freedom Mobile you’ll need: iOS: All iPhones with iOS... ## [5. MS Teams](https://docs.natterbox.com/docs/ms-teams.md) Updated on 2026-09-01 | Published on 2022-11-28 Please note: internal Teams-to-Teams calls as well as video calls will not use Natterbox and will not be logged in Salesforce. MS Teams can be used as a phone interface with Natterbox with the... ## [6. Service Cloud Voice (SCV)](https://docs.natterbox.com/docs/service-cloud-voice-cti.md) Updated on 2026-03-11 | Published on 2022-11-28 The SCV interface is owned by Salesforce but uses Natterbox telephony to route the calls (uses the Natterbox routing policies). The interface looks like this: See below for a tutorial on how to use... ## 7. Messaging 2 sub categories ## 8. Remote Assist 1 article ## [9. End User Troubleshooting](https://docs.natterbox.com/docs/end-user-troubleshooting.md) 1 article | Updated on 2026-08-27 | Published on 2026-03-12 This guide brings together the most effective self-help checks for everyday Natterbox issues, so you can get back up and running quickly before raising a support case. Work through the general checks...