---
title: "Error Logs"
slug: "error-logs"
updated: 2026-09-11T10:06:11Z
published: 2026-09-11T10:06:11Z
canonical: "docs.natterbox.com/error-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Logs

Within the Natterbox app in Salesforce, the **Error Logs** page holds a record of each error created during operation, both automatically created by the system and manually entered by a user.

## The Error Logs Page

Select the **Error Logs** link from the [Admin Home](/v1/docs/admin-home) tab.

![Menu displaying system monitoring options, highlighting 'Event Logs' for user selection.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-09-10 at 16.53.07.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A05%3A41Z&se=2026-10-12T07%3A05%3A41Z&sr=c&sp=r&sig=K0Ko7AZ%2FFOk6zi1GvJG4H%2Fp7xQgQG1ZsiurPMM8Nz5Y%3D)

This opens the **Error Logs** page, a sub-page of the Admin Home tab, which displays **Recently Viewed** logs as a default.

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot%202023-06-19%20at%2016.28.34.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A05%3A41Z&se=2026-10-12T07%3A05%3A41Z&sr=c&sp=r&sig=K0Ko7AZ%2FFOk6zi1GvJG4H%2Fp7xQgQG1ZsiurPMM8Nz5Y%3D)

Change view as required by selecting a defined view from the dropdown list.

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1687189105001.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A05%3A41Z&se=2026-10-12T07%3A05%3A41Z&sr=c&sp=r&sig=K0Ko7AZ%2FFOk6zi1GvJG4H%2Fp7xQgQG1ZsiurPMM8Nz5Y%3D)

**Views** can be created (click **Create New View**), edited (select the appropriate view and click **Edit**) and deleted (select the appropriate view and click **Delete**) if required to apply specific filters to the list and save those filters for future use.

Error logs are listed according to the view selected.

Various actions can be taken with reference to an error log in line with all Salesforce error logging.

- **New Error Log** - click this button to open the screen to create a new, manually entered, error log.
- **Change Owner** - select the appropriate log and click this button to assign an error log to a different user to its current owner.
- **Refresh** - click this button to refresh the list after any changes are made to a log.
- **View** a log - click the **Error Index** number to open the log for viewing. From here the log can be **Edited**, **Deleted**, **Cloned** and **Submitted for Approval**.
- **Edit** a log - click the link corresponding to the log to be edited. All details except the **Error Index** number and **Owner** (which can be changed with **Change Owner**) can be edited as required.
- **Delete** a log - click the link corresponding to the log to be deleted.

## **AI Advisor Error Logs**

The functionality that supports AI Advisor (and Insight) has certain specific errors to warn of potential issues. There are also times where generic Salesforce errors may be triggered - these can be checked against Salesforce references to understand the problem. Following is a list of all known errors, when they are triggered and where they can be viewed.

##

## Related

- [Scheduled Jobs](/scheduled-jobs.md)