--- title: "4. Freedom App for Mobile" slug: "freedom-mobile-app" tags: ["End User", "Freedom Mobile", "Freedom", "Mobile App"] updated: 2026-05-28T14:04:58Z published: 2026-05-28T14:04:58Z canonical: "docs.natterbox.com/freedom-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt > Use this file to discover all available pages before exploring further. # 4. Freedom Mobile App Freedom is our newest interface and it comes as a mobile app. Here is how to set it up, make and receive calls using it. ### Requirements To use Freedom Mobile you’ll need: - iOS: All iPhones with iOS version 17.4 or above - Android: Android devices with Android 8 (API version 26) or above ### Installing the App The Freedom mobile app can be downloaded for Android and iOS from the respective app store. [![](https://lh6.googleusercontent.com/ERM5jRbN-phFZRvrJdNK1BjkxCKUpMOiP_s8DzNmjAXXNwT2eNeMnGbytr0XiQj80iGvDiOIxZ0mnsKGGjVp2aOTkBA44R7JIh-E_ZFxFLPKkv0nWznP4_u7SN8H5xRHkZ08MptYmNoo6b8gZ-qF7x7JyOgatb7VUv-9uPeP8UHQNK31FU9b0VsVbP2E)](https://apps.apple.com/gb/app/natterbox/id1486865042)[![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1669740746282.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D)](https://play.google.com/store/apps/details?id=com.freedommobile&hl=en-GB&ah=LJqbFC77zf7zvGDrhrJZAtviKP0)[](https://apps.apple.com/gb/app/natterbox/id1486865042)[](https://play.google.com/store/apps/details?id=com.freedommobile&hl=en-GB&ah=LJqbFC77zf7zvGDrhrJZAtviKP0) ### ### Getting Started Tap on the app to see the following screen: ![Welcome screen of Natterbox, first page in a 3 page intro slider.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771597500788.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) You will have to **slide two times to the right** to get to the following login screen. Click **Sign in** to initiate the authentication process. ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771597635959.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Next **click Continue** and then sign in with your Salesforce credentials as shown below. ![NatterBox app requests permission to sign in using natterbox-stage.pub.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771591553329.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ![Salesforce login screen displaying fields for username and password entry.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771591621371.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) - **Sign in** - **Continue** - Enter your Salesforce credentials, then tap **Log In** (see below) *Please note: Salesforce Mobile users: please note you may need to change your settings in the Salesforce Mobile app to ask every time when allowing the app to open supported links. Without this setting you may be taken to Salesforce Mobile whenever you login to Freedom Mobile.* Depending on your device type, you will be prompted to accept a number of permission requests: please ensure you accept all of these to be able to use the app. ### Home screen The Home Screen includes a Dashboard showing New Missed Calls, Messages, Voicemail, and Wrapups. There is also a Recent Calls list showing the most recent but not all calls. To see All Calls click **All Calls**. #### ![Home Page showing Dashboard displaying missed calls and recent call details for user notifications.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/6. Home Screen(1).png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) #### **Do Not Disturb** At the top right of your mobile screen you will see your user icon, tapping this icon will open the Availability menu. You can toggle Do Not Disturb on and off. When you are in Do Not Disturb mode the indicator bar at the top of the screen will turn red and the status message will say “Do Not Disturb”. Do Not Disturb only affects the mobile device, if you are have other devices open you will still receive calls on those. ![Mobile app interface showing call logs and availability settings for user management.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771592755585.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Do Not Disturb Off ![Availability Menu showing Do Not Disturb toggled off..](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771598200573.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Do Not Disturb On ![Screen header when Do Not Disturb is off.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/5. Header - DND Off.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Header when Do Not Disturb is off ![Screen header when Do Not Disturb is on.Interface displaying a 'Do not disturb' message.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/5. Header - DND On.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Header when Do Not Disturb is on ### Set Availability You can set Availability via the Availability menu accessible by clicking on your initials on the top right of your screen. ![Mobile app interface showing availability settings for user management.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771592902088.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ### Making a call There are several ways to make a call with Freedom Mobile. It is possible to make a call from the Home page, the Make a Call Page, the Activity page, and the Contacts page. The footer navigation is shown below with Make a Call selected. ![Footer navigation with icons representing Home, Make a Call, Activity, Messaging, Contacts, and Settings. Make a Call is selected.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Footer icon bar.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 1. At the bottom of any screen you can see the **make a call** icon in the footer navigation. ![A phone icon representing the Make a Call page.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Make a Call Icon Button.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Tap on the icon to bring up the following Dial Pad screen: ![Natterbox dial pad displaying numbers and letters for making calls.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Make a Call - Dial Pad initial(1).png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) The call can now be made by entering a number directly onto the keypad and pressing the green call button. 3. The **Activity tab** is represented by the clock icon below. ![Activity Icon for navigating to the Activity page where the user can see all call, wrapup, and voicemail activity.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Activity Icon Button.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Tap the **Activity icon** to navigate to the Calls Activity screen. From you can initiate a call back by tapping on the activity card. ![Call log displaying missed and inbound calls with timestamps and contact names.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771596711226.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 3. The **Home Page tab** is represented by the house icon below. ![A simple house icon representing the home page.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Home Icon Button.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) From the **Home Page** you can also see your most recent call activity. Click on a call record to initiate a call. ![Dashboard displaying missed calls and recent call details for user notifications.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771596563615.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 4. The **Contacts tab** is represented by the people icon. ![Icon leading to the Contacts page, allowing the user to search internal and external contacts as well as Groups.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Contacts Icon Button.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Tap the **Contacts icon** to navigate to the Contacts page. There are two tabs within this section: Internal and External. The Internal section will not initially display users and only displays Groups. Either click into a Group to see who is available or search for a team mate. ![Contacts interface displaying Sales and Promo Teams with availability status and extensions.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Contacts - Groups.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) When you search for a team mate, internal contacts will appear at the top of the screen. ![Contact list showing internal users and groups with availability status and extensions.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771596951226.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ### ### ### The External is for customer contacts and accounts. You can search on either tab and the search term will propogate across both screens for convenience. ![Contacts list displaying two names and phone numbers for quick access.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771597282492.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ### Receiving a call To receive a call there are just two things you need to bare in mind: You need to be logged in to Freedom Mobile: once logged in, you will remain so until you choose to **log out** - you can do this on the settings screen. This is different to using Salesforce on your computer when you will be logged out after a certain period of inactivity. The **Do Not Disturb** feature needs to be in the Off position (see the Home screen). If you have it in the On position, you won’t receive Natterbox calls on Freedom Mobile, though you will continue to receive these on any other Freedom platform you are logged into (Freedom for Salesforce or Freedom Web). The Do Not Disturb feature only affects Natterbox calls, so when it is enabled, you will still be able to receive calls to your own mobile phone number and via any other communication apps. You don’t need the Freedom Mobile app open to receive a call, though note that if the app is closed, iOS users will first see a message like this appear on their phone screen: ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/freedom-mobile-user-guide-january-2022-image-m5vzklno.jpg?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Clicking the blue **Accept Call** button opens Freedom Mobile, where if known to Salesforce, the caller’s details will be displayed. Android users will instead see the following message: ![Incoming call screen displaying contact name and phone number with call options.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Android Incoming Call.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) and selecting the accept call button will take them to Freedom Mobile. Please note on older devices or those running on older version of Android, after answering a call as above it may also be necessary to manually open Freedom Mobile to handle the call from there (for example to make notes or perform a transfer). Where this is the case, the call will be “live” in Freedom Mobile from the moment it is answered, so nothing is lost if you don’t do this straight away. ### ### ### ### In-call options Once on a call, you will see the following options: ![Active call screen showing options like mute, hold, and transfer.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Active Call - In Call Controls.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 1. Press **Add Notes** with the notes icon at the top right of the screen to enter notes during the call (which will pull through when you wrap up the call) 2. Press **Keypad** to bring up the dialpad (if you need to enter a number in a switchboard for example) 3. Place the call on **Hold** / resume call *Please note: Android users if using Freedom Mobile under your work profile, the Hold and Mute functions may be inoperable. You may need to speak with your IT Dept to understand if these profile settings can be changed for you.* 4. Press **Add Call** to add a new separate call whilst keeping your current call active 5. Activate/Deactivate the **Speaker** 6. **Mute** your microphone 7. **Transfer** the call Clicking the transfer button brings you to the following Dialpad screen ![Dialpad interface for transferring calls with options for blind and attended transfer.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Active Call - Transfer Call - Dialpad(1).png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) On the Dialpad screen you can either enter a number or navigate to Internal or External contacts. If you enter a number you must select either **Blind Transfer** or **Attended Transfer**. ![Interface showing call transfer options for Chris Ramsay with extension number.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771603989212.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) If you navigate to the internal or external tabs select the name of the person to whom you wish to transfer the call or key in their name to find them. Tap their name and then tap either **Blind** or **Attended** transfer. In an **Attended Transfer**, you first speak to the Agent to whom you’re transferring the call or and in a **Blind Transfer** you transfer the call without speaking first with the Agent. If you have mistakenly come through to this screen, you can click the **back arrow** at the top left of the screen to go back to the Active Call screen. When performing a **Blind Transfer**, the person you’re speaking to will be put through to the other Agent straight away and your call will automatically hang up, taking you to the wrap up screen. During an **Attended Transfer,** when the Agent to whom the call is being transferred picks up, the call will automatically be placed into **Consult** mode, meaning you can speak with them while the Customer is on hold ![Screen displaying attended transfer details with options to speak, conference, mute, or cancel.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Attended Transfer In Call - Agent to Agent(1).png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) If you wish to speak with both the Agent to whom the call is being transferred and the Customer at the same time, select **Conference** and this will take the customer off hold so all three parties can speak at the same time ![Interface showing attended transfer with participants in a conference call setup.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Attended Transfer In Call - Conference(3).png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) Assuming you wish to pass off the transfer to the other Agent, click **Complete Transfer** and you will exit the call, leaving the other Agent and Customer to speak. You will next see the **Wrap Up** screen. If you wish to exit the transfer process, tap **Cancel Transfer** and you will return to your call with the original party. ### ### End of a call At the end of an external call (ie one that is not with a colleague whose phone details are saved in Natterbox), you will be presented with a wrap up screen ![Wrapup details, including callback options and notes section.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Wrapup - Main Page.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ### 1. **Change Person** call is related to (if number matches more than one) 2. **Change Account** call is related to (if number matches more than one) 3. Choose **Wrap Up** code 4. **Notes** box - can be used during call and continued at the wrap up stage 5. **SetCallback** reminder (please note these will appear in Salesforce, not Freedom Mobile) 6. **Disregard** call (no wrap up - you will only see this button if it has been configured for you) 7. **Done** saves the wrap up and details are pushed to Salesforce 8. **Save for later** puts the wrap up in the (outstanding) Wrap Ups screen for later completion To redial the contact click **back to Redial Page** in the top left of the screen. You can get back to the wrap-up screen by clicking the wrap-up button. You can also Disregard the wrap-up by clicking Disregard wrap-up at the bottom of the screen. If you attempt to make a call and the contact does not pickup, you will also be presented this screen. ![Screen displaying a call ended notification with options to redial or wrap-up.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771604161390.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ### ### ### Activity screens The **Activity tab** is represented by the clock icon below. ![Clock icon representing the Activity tab.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Activity Icon Button(1).png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) On this tab you can access Recent Calls, Wrap-ups, and Voicemails. ![Call log displaying missed and inbound calls with timestamps and contact names.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771605245719.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 1. Use the **More menu** top right to filter calls by All / Missed / Outbound / Received 2. The **Search** bar allows you to search for calls by Name / Number 3. **Call info** includes Contact Name, Number, Date of Call and Call Duration 4. **Press-to-dial** on all numbers/contact names ### #### #### Voicemails ![Voicemail list showing played and not played messages from various contacts.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Activity - Voicemail History.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 1. Use the **More menu** top right to filter voicemails by All / Played / Not played 2. Tap a record to navigate to the Voicemail details page 3. In the Voicemail details page, tap the **Play** button next to a voicemail to listen to it ![Settings menu displaying caller ID, permissions, and options for app configuration.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771605751079.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) ### #### Wrap-ups ![List of wrap-ups showing completion status for various users and timestamps.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771605733970.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 1. Use the **More Menu** top right **to** filter Wrap-ups by All / Complete / Incomplete 2. Tap a record to navigate to the Wrap-up details page ### Settings screen ![Settings menu displaying caller ID, permissions, and options for app configuration.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-1771605374304.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A11%3A55Z&se=2026-10-12T07%3A11%3A55Z&sr=c&sp=r&sig=BaIJi4luo1kJ0yzoS5XtIDToLTG54sV5CNXeyjQ4dXw%3D) 1. **My Caller ID** enables you to choose which number you want to present to people you call 2. Enables you to choose which Device to call from - this should usually be set as **Webphone** 3. A green tick (as shown) confirms the app has permission to use your **Microphone** 4. **Reloads any settings** (such as wrap up codes, availability states) that your admin might have changed 5. View the Natterbox **Privacy Policy** 6. Allows you to call an **echo line**, which will repeat back to you exactly what you say, so you can hear exactly what your customer will hear. 7. **Sign out** of Freedom Mobile so that you do not receive any calls through the app. You will also need to sign back in to make a call. #### #### ### Echo Line 1. Press the Echo Line button in settings 2. An outbound call will be started 3. Wait for the prompt to start speaking 4. Listen back to your voice to check quality of the call *Please note: there are some customisable options that may or may not be activated by your administrator: availability states, record pause/resume, custom text field and picklists.* Natterbox's newest user interface for voice communications that works within Salesforce, in a web browser, and on mobile.