---
title: "How to Capture Console Logs"
slug: "how-to-capture-console-logs"
tags: ["Console", "Console logs", "logs"]
updated: 2026-08-04T12:57:21Z
published: 2026-08-04T12:57:21Z
canonical: "docs.natterbox.com/how-to-capture-console-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Capture Console Logs

When you encounter an issue with your Natterbox services, our support team may ask you to provide a **Console Log**.

Console logs provide our engineers with a detailed behind-the-scenes look at how your web browser is interacting with our application. This information is crucial for quickly diagnosing and resolving complex technical issues.

Follow the instructions below to capture a console log for your specific web browser.

## Google Chrome (Recommended)

1. **Open the page** where you are experiencing the issue.
2. Open the Developer Tools by doing one of the following:
  - **Windows/Linux:** Press Ctrl + Shift + J
  - **Mac:** Press Cmd + Option + J
  - **Alternative:** Right-click anywhere on the page and select **Inspect**, then click on the **Console** tab at the top.
3. **Reproduce the issue** you are experiencing. Leave the console open while you do this.
4. Once the issue has occurred, right-click anywhere in the white space of the console window and select **Save as...**
5. Save the .log file to your computer.

## Mozilla Firefox

1. **Open the page** where you are experiencing the issue.
2. Open the Web Console by doing one of the following:
  - **Windows/Linux:** Press Ctrl + Shift + K
  - **Mac:** Press Cmd + Option + K
  - **Alternative:** Right-click anywhere on the page, select **Inspect**, and click the **Console** tab.
3. **Reproduce the issue** you are experiencing.
4. Once the issue has occurred, right-click any of the log lines and select **Export Visible Messages To...**
5. Save the file to your computer.

## Microsoft Edge

1. **Open the page** where you are experiencing the issue.
2. Open the Developer Tools by doing one of the following:
  - **Windows:** Press F12 or Ctrl + Shift + J
  - **Mac:** Press Cmd + Option + J
  - **Alternative:** Right-click anywhere on the page, select **Inspect**, and click the **Console** tab.
3. **Reproduce the issue** you are experiencing.
4. Right-click anywhere in the console output and select **Save as...**
5. Save the .log file to your computer.

## Apple Safari

*Note: You must enable the Developer menu first.*

1. Open Safari and click **Safari > Settings** (or Preferences) in the top menu bar.
2. Go to the **Advanced** tab and check the box at the bottom: **"Show Develop menu in menu bar"**.
3. Navigate to the page where the issue is occurring.
4. From the top menu bar, click **Develop > Show Web Inspector**, then click the **Console** tab.
5. Check the **Preserve Log** option in the console navigation bar.
6. Click the **Trash can icon** to clear the console.
7. **Reproduce the issue**.
8. Press Cmd + A to select all the text in the console, copy it (Cmd + C), and paste it (Cmd + V) into a plain text file (using TextEdit or Notepad). Save the file.

## How to Send the Logs to Natterbox

Once you have saved your log file:

1. Navigate to your open Natterbox support ticket within the Natterbox Help Centre.
2. Use the **Upload Files** or **Drop Files** button to attach the .log (or .txt) file to your reply.
3. If you are communicating with us via email, simply attach the file to your email reply.