---
title: "How to request call recording deletions"
slug: "how-to-request-call-recording-deletion"
updated: 2026-09-10T13:41:03Z
published: 2026-09-10T13:41:03Z
canonical: "docs.natterbox.com/how-to-request-call-recording-deletion"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to request call recording deletions

This guide will explain how to request the deletion of call recordings.

*Recording calls is optional and dependent on your licenses and routing policies*

### Step 1: Identify the Calls to be Deleted

The key to a successful deletion request is to have the correct UUIDs for each call. We strongly recommend finding both the "From UUID" and "To UUID" for every recording you want to delete.

#### How to Find UUIDs:

- For a single call: Navigate to the Call Reporting object for that specific call. Copy the values from the **"From UUID"** and **"To UUID"** fields.
- For multiple calls: Create a Salesforce report that includes the **"From UUID"** and **"To UUID"** columns. Filter this report to display only the calls you want to delete.

Note: Call recordings are made based on your routing policies and licensing. For more details on how call recording works, see our article on the Record a Call App.

---

### Step 2: Submit a Deletion Request

Once you have the **UUID’s**, you'll use our Help Center form to submit your request.

**Please note:** Only users with Standard Plus and Admin access can raise support cases for call recording deletion requests.

1. Go to the Natterbox Help Center and navigate to **Support**.
2. Click on **Call Deletion Request**.

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-GUYSSPTU.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A36%3A13Z&se=2026-10-12T07%3A36%3A13Z&sr=c&sp=r&sig=BLWSqspi%2B%2Fyw8GPlnZYvwS3V0Y%2BpuWeHLlsXyK9RZvc%3D)

The form will pre-populate your requestor information from your login.

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image-KVKORFAK.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A36%3A13Z&se=2026-10-12T07%3A36%3A13Z&sr=c&sp=r&sig=BLWSqspi%2B%2Fyw8GPlnZYvwS3V0Y%2BpuWeHLlsXyK9RZvc%3D)

#### Completing the Form:

1. **Request Type:** Choose between **Individual Requests** (1 to 5 calls) or **Bulk Requests** (more than 5 calls).
2. **Call Recording Details:**
  - **Individual Requests:** Copy and paste the "From UUID" and "To UUID" for each call into the respective fields on the form.
  - **Bulk Requests:** You must upload a CSV file containing your UUIDs.
    - Your CSV file should have your UUIDs in a single column.
    - UUIDs must follow the format: 931a2d9e-5909-11f0-8eeb-6dc2c51cbda4
    - **Only .csv files are accepted.**
    - To upload, click the **upload button**, locate your file, and select it.

---

### What Happens Next?

After you submit the form, a support case will be automatically generated. You'll receive a confirmation email acknowledging your request.

- The standard resolution time for deleting call recordings is up to **7 days**.
- Requests for a large volume of calls may take longer depending on the size of the request.
- You will receive a final email confirmation once the deletion is complete.

## Related

- [Recording Access](/recording-access.md)
- [Record and Analyse App](/record-and-analyse-app.md)
- [Record a Call App](/record-a-call-app.md)
- [Call Logs and Recordings](/call-logs-and-recordings.md)