---
title: "How to set a default voice for Text-To-Speech (TTS)"
slug: "how-to-set-a-default-voice-for-text-to-speech-tts"
updated: 2025-11-18T16:34:55Z
published: 2025-11-18T16:34:55Z
canonical: "docs.natterbox.com/how-to-set-a-default-voice-for-text-to-speech-tts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to set a default voice for Text-To-Speech (TTS)

Allow you to choose which voice your customers will hear during text to speech playback. You can set a default voice per policy or use the Account Settings default.

**REQUIRED Editions, Packages & Licenses**

- Available in: Salesforce Lightning Experience
- Salesforce Permissions needed: NBVC Administrator PermissionSet
- Natterbox Call Centre 1.57 and Natterbox Admin (AVS) 1.49 or higher
- Difficulty: 1/5

### Set a default voice in a Routing Policy

1. In the App launcher, search for **Routing Policies**. Once on the page select the routing policy you would like to make changes to.
2. At the beginning of the policy, there should be a ‘manage properties’ app called **Set Default Voice**. Click this. From here you can choose the default voice you wish to use for this routing policy.

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/how-to-set-a-default-voice-for-text-to-speech-tts-image-8xs2ftv9.png)

1. When using a speech component later in the policy, it gives you the option of choosing the **Default Voice**

*NOTE: The text to speech must be in the correct language. The voice will not convert the language.*

### Update the default voice on Account Settings page

1. Navigate to the [Account Settings](/v1/docs/account-settings-tab) page
2. Click ‘Edit’ and change the ‘Voice’ ![Dropdown menu showing country and voice options for selection in a user interface.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2025-11-18 at 16.34.15.png)
  1. The picklist options can be [found here](/v1/docs/tts-voices).
3. Click ‘Save’.