---
title: "Ideas Hub Guides"
slug: "ideas-hub"
updated: 2026-09-10T11:00:16Z
published: 2026-09-10T11:00:16Z
canonical: "docs.natterbox.com/ideas-hub"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ideas Hub

> [!NOTE]
> We launched our new Ideas Hub 💡 and it’s got a new home 🏡

The Ideas Hub is no longer on the Natterbox Help Center. It can now be found as a pop-out on the Routing Policy page or Natterbox Settings page. If you can’t see the ideas hub, please [upgrade to the latest package](/v1/docs/how-to-upgrade).

## What is the Ideas Hub?

The Ideas Hub is a dedicated space for sharing your feedback on the Natterbox product. You can submit new ideas, add detail about the problem you want to solve, and vote on ideas raised by other customers. The Natterbox product team reviews submissions to help shape what we build next.

It consist of three tabs:

1. Ideas - where you submit an idea, vote on an idea or view other people’s ideas. If you vote on an idea, you will receive updates.
2. Roadmap - where you can view our current roadmap
3. Announcements - where different Natterbox announcements will be posted, these will usually be product related. You can also subscribe to an announcement to receive updates.

> [!NOTE]
> ℹ️
> 
> **Note:** Voting is a big part of how the product team understands demand. Before adding a new idea, it is worth searching for an existing one and adding your vote to it.

## Where to find the Ideas Hub

From the latest Natterbox package, the Ideas Hub is available directly inside the Natterbox app in two places:

- The **Natterbox Settings** page.
- The **Routing Policies** page.

🔎 Search for these pages in the Salesforce App Launcher if you aren’t in the Natterbox App.

The Natterbox Help Center is our customer portal where you can administer your account, raise support cases, or go to the knowledge base. You might have known it as the Natterbox Digital Experience (NDE). See this guide for more info: How can I access the Help Center?

The configuration set up to route calls based on your requirements to get your customer to the correct agent as quickly as possible.

## Related

- [Getting Started](/getting-started.md)
- [How to Upgrade](/how-to-upgrade.md)