18.2.1. Insight System Requirements

Hardware

Users need to be on a PC or Mac computer, with the requirements following those of Salesforce Lightning - see here

Computers need to have built-in speakers and a microphone or ability to connect to these devices externally.

Audio equipment

Users will need to have speakers and a microphone enabled. While it is possible to use inbuilt desktop / laptop speakers, attaching an audio headset with a microphone will give better sound quality for the user, as well as preventing background noise and feedback for other participants on the call. If connecting to an external device via Bluetooth, the user will perform this set up in their computer settings.

Web Browser

Users need to be on the latest stable version of Google Chrome. 

Salesforce version

Users need to be on Salesforce Lightning.

Web RTC

The Natterbox webphone allows you to make and receive calls from your device without the need to install any software. To check that your network is ready to start using webphone, you can use the test tool here: https://test.webrtc.org/ 

For more details on how to use the webphone, please see our Client Advisories for Webphone and PBX

Natterbox package

Insight will work best with the latest Natterbox package which can be found in the Salesforce AppExchange.

Natterbox Insight Licences

The following people in your business need an Insight licence*:

• Agents whose calls are to be analysed
• Group Administrators (or anyone else) who want to view their team’s Insights 

*Please note: The Insight licence is included as part of the Natterbox Enterprise package