---
title: "Features & Functionality"
slug: "messaging-information"
updated: 2026-08-11T13:03:36Z
published: 2026-08-11T13:03:36Z
canonical: "docs.natterbox.com/messaging-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Features & Functionality

| Feature | SMS | WhatsApp | Chat |
| --- | --- | --- | --- |
| [Message Templates](/v1/docs/manage-templates) | ✔ | ✔ | ✔ |
| [Relationship assignments](/v1/docs/relationship-assignments) | ✔ | ✔ | ✔ |
| [Channel Groups](/v1/docs/channel-groups) | ✔ | ✔ | ✔ |
| [Personal Inbox](/v1/docs/personal-inbox) | ✔ | ✔ | ✔ |
| [Shared Inboxes](/v1/docs/shared-inboxes) | ✔ | ✔ | ✔ |
| [Keywords & Consent](/v1/docs/keywords-consent) | ✔ | ✖ | ✖ |
| [Chat Channel Configuration](/v1/docs/chat-channel-configuration) | ✖ | ✖ | ✔ |
| [Salesforce Automated Messages](/v1/docs/salesforce-automated-messages) | ✔ | ✔ | ✖ |
| [Digital Reporting in Salesforce](/v1/docs/reporting-on-digital-conversations) | ✔ | ✔ | ✔ |
| [Digital Routing Policies](/v1/docs/digital-routing-policies) | ✔ | ✔ | ✔ |
| [Event Routing](/v1/docs/event-routing) | ✔ | ✔ | ✔ |