--- title: "5. MS Teams" slug: "ms-teams" tags: ["End User", "MS Teams"] updated: 2026-09-01T12:28:34Z published: 2026-09-01T12:28:34Z canonical: "docs.natterbox.com/ms-teams" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt > Use this file to discover all available pages before exploring further. # 5. MS Teams > [!NOTE] > *Please note: internal Teams-to-Teams calls as well as video calls will not use Natterbox and will not be logged in Salesforce.* MS Teams can be used as a phone interface with Natterbox with the appropriate setup and software connector. Here are different ways to interact with the interface. ## Making a Call from Salesforce video: [Video](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/MS%20Teams%20making%20a%20call%20from%20SF.mp4?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ## ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-82pmbuzk.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ## Making a Call from Teams There are three ways to make a call from teams: 1. **By dialling the number** 1. Click on the Calls section on the left menu ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-qbza2gyy.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. Type the number manually or click on the numbers in the Dial Pad ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-lxp24qxn.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 3. Press the Call button to initiate the call. 2. **By searching for the contact** 1. In the Calls section ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-4681rn7i.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D), click on the Contacts tab ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-m4x79735.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. Find the contact and click on the phone icon to initiate a call ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-6kjt7mli.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 3. **By finding a previous call** 1. In the Calls section ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-lwwxo5hx.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D), click on History ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-q82glvr2.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. Hover the mouse over the record you want to call and click on the phone icon ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-m2t30rcy.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) #### Making a Call from Teams Video: [Video](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/MS%20Teams%20making%20a%20call%20from%20Teams.mp4?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ## Answering a call in Teams 1. A notification on screen will appear whenever there is an inbound call ringing ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-kv5eo46m.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. Click on the phone icon to answer the call or on the red phone icon to reject the call. 3. A new MS Teams window will open with the call connected ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-gwmd846k.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ### Answering a call with Teams video: [Video](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/MS%20Teams%20Receiveing%20a%20Call%20in%20Teams.mp4?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ### ### ## Transfer a call using Teams ### Blind Transfer 1. In the call connected window, press the More icon for additional actions ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-d4b0g497.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. In the more actions submenu, click on Transfer ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-73rp6p0y.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 3. Type the name or the number of the person you want to transfer the call to, and press the Transfer button ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-6d2eli3n.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ### Attended Transfer (Consult Transfer) 1. In the call connected window, press the More icon for additional actions ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-rf0eiowi.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. In the more actions submenu, click on Consult then transfer ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-lujwrj8a.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 3. Type the name or the number of the person you want to consult before completing the transfer. A new MS Teams window for the consult call will open ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-xuymqnz9.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 4. (Optional) To create a conference between the three parties, click on the more actions icon and select Merge Calls ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-xtgx2hoz.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 5. Press the Transfer button to complete the transfer of the call ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-o9s6vr55.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 6. If the person being consulted cannot take the call, click on Leave in the Consulting window to return to the original call ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-j99b3xih.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ### ### ## Put a Call 'On Hold' in Teams 1. In the call connected window, press the More icon for additional actions ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-wglnpzln.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 2. In the more actions submenu, click on **Hold** ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-yilyy0td.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) 3. To take the call off hold, click on the Resume button ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-b59n3gpz.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) ### MS Teams Statuses for Calls The below statuses in MS Teams dictate if a user is available or not to receive a call: | Status (Image) | Description of Image | What it Means | | --- | --- | --- | | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-l5tgn4jb.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) | Green dot with a tick | Available for calls | | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-rslo31rv.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) | Red dot | Busy in MS Teams, but the phone will ring | | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-vxbh3sbe.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) | Yellow dot with a clock | Away, but the phone will ring | | ![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/ms-teams-end-user-guide-image-i7y75t5z.png?sv=2026-02-06&spr=https&st=2026-10-12T06%3A22%3A01Z&se=2026-10-12T07%3A22%3A01Z&sr=c&sp=r&sig=z%2BrLc6be%2FoSAkJjGV2M9mFVlWfFPA1q2uar4mRvq8YI%3D) | Red dot with a minus | Do Not Disturb. The phone will **not** ring |