---
title: "Natterbox AI System Requirements"
slug: "natterbox-ai-system-requirements"
updated: 2025-12-12T18:44:19Z
published: 2025-04-17T15:20:19Z
canonical: "docs.natterbox.com/natterbox-ai-system-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Natterbox AI System Requirements

#### **Hardware**

Users need to be on a PC or Mac computer, with the requirements following those of Salesforce Lightning - [see here](https://help.salesforce.com/articleView?id=technical_requirements.htm&type=5)

Computers need to have built-in speakers and a microphone or ability to connect to these devices externally.

#### **Audio equipment**

Users will need to have speakers and a microphone enabled. While it is possible to use inbuilt desktop / laptop speakers, attaching an audio headset with a microphone will give better sound quality for the user, as well as preventing background noise and feedback for other participants on the call. If connecting to an external device via Bluetooth, the user will perform this set up in their computer settings.

#### **Web Browser**

Users need to be on the latest stable version of Google Chrome.

#### **Salesforce version**

Users need to be on Salesforce Lightning.

#### Technical Prerequisites

The following guide helps users estimate how many calls will trigger Insight, as well as calculating how much data Insight consumes. [See here](https://docs.natterbox.com/docs/technical-prerequisites#insight)

#### **Natterbox package**

Insight will work best with the latest Natterbox package which can be found in the [Salesforce AppExchange](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EpmWMUAZ).

#### **Natterbox Insight Licences**

The following people in your business need an Insight licence*:

- Agents whose calls are to be analysed
- Group Administrators (or anyone else) who want to view their team’s Insights

*Please note: The Insight licence is included as part of the Natterbox Enterprise package [see here](https://docs.natterbox.com/docs/technical-prerequisites#insight)