---
title: "Natterbox Sub-processors"
slug: "natterbox-sub-processors"
tags: ["Compliance"]
updated: 2025-06-11T14:41:52Z
published: 2025-06-11T14:41:52Z
canonical: "docs.natterbox.com/natterbox-sub-processors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Natterbox Sub-processors

## Natterbox Sub-Processors (Customer's Clients and Staff data)

Suppliers that store and process personally identifiable information

Please see section 4 "**Data Processor obligations**" of our DPA for more information.

---

### Customer's Client's Personal Information

| **Type** | **Name** | **Address** | **Data Processing Locations** | **Data Processing Description** | **Web link** | **Data Privacy Framework** |
| --- | --- | --- | --- | --- | --- | --- |
| Service Provider Partner | **Twilio** | 375 Beale Street, Suite 300, San Francisco, 94105 United States | US | SMS and Inbound Voice Services | [https://www.twilio.com/en-us](https://www.twilio.com/en-us) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Hosted Web Services & Cloud Databases | **Amazon Web Services EMEA SARL** | 38 Avenue John F. Kennedy, Luxembourg, L-1855 | EU, UK, US, AUS, Global | Cloud based services for telecoms routing and recording storage | [https://aws.amazon.com/contact-us](https://aws.amazon.com/contact-us) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Call Transcription & Analytics services | **Deepgram, Inc.** | 180 Capp Street, San Francisco, California 94110 United States | US | Call transcription services | [http://www.deepgram.com](http://www.deepgram.com) | None - currently using SCCs |
| Call Transcription & Analytics services | **LivePerson, Inc. (Voicebase)** | 535 Mission St, San Francisco, California 94102 United States | UK, US | Call transcription services | [http://www.voicebase.com](http://www.voicebase.com) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Service Provider Partners | **Elasticsearch AS** | Postboks 539, 1373, Asker, Norway | EU | Database search system | [https://www.elastic.co/](https://www.elastic.co/) | N/A (not contracted with US entity) |
| Service Provider Partners | **Assist Software** | Strada Tipografiei 1, Suceava 720043, Romania | EU | Outsourced development and platform administration services | [https://assist-software.net/](https://assist-software.net/) | N/A (not contracted with US entity) |
| Service Provider Partners | **PCI PAL (UK) Limited** | Unit 7, Gamma Terrace, Masterlord Estate, Ipswich, IP3 9FF UK | UK, EU, US, Global | Partner for PCI DSS compliant card payment processing | [https://www.pcipal.com/](https://www.pcipal.com/) | N/A (not contracted with US entity) |
| Service Provider Partners | **ScreenMeet** | 582 Market Street, Suite 1007, San Francisco, CA 94104 | US | Partner for Remote Assist Product | [https://www.screenmeet.com/](https://www.screenmeet.com/) | None - currently using SCCs |
| Service Provider Partners | Automat-IT | Automat-it UK LTD UNITED KINGDOM 37 Broadhurst Gardens London NW6 3QT | UK, EU, Ukraine | Outsourced platform administration services | [https://www.automat-it.com/](https://www.automat-it.com/) | N/A (not contracted with US entity) Currently using SCCs |
| AI Services | Elevenlabs | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016 | US | Text-to-voice services for Natterbox Conversational AI Products | [https://elevenlabs.io/](https://elevenlabs.io/) | None - currently using SCCs |
| AI Services | KRISP | 2150 Shattuck Ave Suite 1300 Berkeley, California 94704 United States | US | Speech enhancement libraries for Natterbox Conversational AI Products | [https://krisp.ai/](https://krisp.ai/) | None - currently using SCCs |

### Customer's Staff Personal Information

| **Type** | **Name** | **Address** | **Data Processing Locations** | **Data Processing Description** | **Web link** | **Data Privacy Framework** |
| --- | --- | --- | --- | --- | --- | --- |
| Telecoms Number provider | **Bandwidth, Inc.** | 900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606 | US | Number provider and call termination | [https://www.bandwidth.com/](https://www.bandwidth.com/) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Telecoms Number provider | **BICS** | Boulevard du Roi Albert II 27, Bruxelles, B-1030 Belgium | UK, EU, US, Global | Number provider and call termination | [https://bics.com/customer-care/](https://bics.com/customer-care/) | N/A (not contracted with US entity) |
| Telecoms Number provider | **BT Wholesale** | 14 Blaxhall Court, Haverhill, Suffolk, United Kingdom, CB9 8LZ | UK, EU, Global | Number provider and call termination | [https://www.btwholesale.com](https://www.btwholesale.com/gnp/homepage.do) | N/A (not contracted with US entity) |
| Telecoms Number provider | **Colt Technology Services Ltd** | Colt House, 20 Great Eastern Street, London, EC2A 3NT United Kingdom | UK, EU, US, Global | Number provider and call termination | [https://www.colt.net/contact-us/](https://www.colt.net/contact-us/) | N/A (not contracted with US entity) |
| Telecoms Number provider | **Commschoice Pty** | Level 6, 56 Clarence Street, Sydney, New South Wales 2000 Australia | AUS | Number provider and call termination | [http://www.commschoice.com](http://www.commschoice.com) | N/A (not contracted with US entity) |
| Telecoms Number provider | **Magrathea Telecommunications Ltd** | Unit 5, Commerce Park, Theale, RG7 4AB United Kingdom | UK, EU, US, Global | Number provider and call termination | [http://www.commschoice.com](http://www.commschoice.com) | N/A (not contracted with US entity) |
| Telecoms Number provider & Service Provider Partners | **Twillio** | 375 Beale Street, Suite 300, San Francisco, 94105 United States | US | SMS and Inbound Voice Services | [https://www.twilio.com/en-us](https://www.twilio.com/en-us) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Telecoms Number provider | **Voxbone SA** | Avenue Louise 489, Bruxelles, B-1050 Belgium | UK, EU, US, Global | Telecom number provider and carrier | [https://www.voxbone.com/](https://www.voxbone.com/) | N/A (not contracted with US entity) |
| Hosted Web Services & Cloud Databases | **Amazon Web Services EMEA SARL** | 38 Avenue John F. Kennedy, Luxembourg, L-1855 Luxembourg | UK, EU, US, Global | Cloud-based services for telecoms routing and recording storage | [https://aws.amazon.com/contact-us/](https://aws.amazon.com/contact-us/) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| CRM and Associated Tools | **OwnBackup** | 940 Sylvan Ave, Englewood Cliffs, New Jersey 07632 United States | UK, EU, US, Global | Data backup system for Salesforce | [http://www.ownbackup.com](http://www.ownbackup.com) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| CRM and Associated Tools | **Salesforce UK Limited** | Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY United Kingdom | UK, EU | Internal CRM and business information management tools | [http://www.salesforce.com](http://www.salesforce.com) | N/A (not contracted with US entity) |
| Call Transcription & Analytics services | **Deepgram Inc** | 180 Capp Street, San Francisco, California 94110 United States | US | Call transcription services | [http://www.deepgram.com](http://www.deepgram.com) | None - currently using SCCs |
| Call Transcription & Analytics services, Administrative Suppliers | **Google Ltd** | 1600 Amphitheatre Parkway, Mountain View, California 94043 United States | EU, US | Google Workspace for email, document storage and calls/messaging. | [http://www.google.com](http://www.google.com) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Call Transcription & Analytics services | **LivePerson, Inc. (Voicebase)** | 535 Mission St, San Francisco, California 94102 United States | UK, US | Call transcription services | [http://www.voicebase.com](http://www.voicebase.com) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Service Provider Partners | **Elasticsearch AS** | Postboks 539, 1373, Asker, Norway | EU | Database search system | [https://www.elastic.co/](https://www.elastic.co/contact?storm=global-header-en) | N/A (not contracted with US entity) |
| Service Provider Partners | **Assist Software** | Strada Tipografiei 1, Suceava 720043, Romania | EU | Outsourced development and platform administration services | [https://assist-software.net/](https://assist-software.net/) | N/A (not contracted with US entity |
| Service Provider Partners | **Okta, Inc (Auth0, Inc)** | 10900 NE 8th St, Bellevue, Washington 98004 United States | EU, US, Global | Salesforce single sign-on functionality for Freedom Mobile and Freedom Web | [https://auth0.com/](https://auth0.com/) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Service Provider Partners | **Textmarketer** | 20 Wallaton Street, Nottingham, NG1 5FW United Kingdom | UK | SMS messaging services | [https://www.textmarketer.co.uk/](https://www.textmarketer.co.uk/) | N/A (not contracted with US entity) |
| Service Provider Partners | **ScreenMeet** | 582 Market Street, Suite 1007, San Francisco, CA 94104 | US | Partner for Remote Assist Product | [https://www.screenmeet.com/](https://www.screenmeet.com/) | None - currently using SCCs |
| Administrative Suppliers | **Atlassian, Inc.** | 341 George St, Sydney, New South Wales 2000 Australia / 350 Bush Street Floor 13 San Francisco, CA 94104 United States | US | Documentation, ticketing and support tools | [https://www.atlassian.com/](https://www.atlassian.com/) | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
| Administrative Suppliers | **Conga, Inc.** | 390 Interlocken Crescent Suite 500, Broomfield, Colorado 80021 United States | UK, US, Global | Salesforce-based electronic document and contract signing platform | [https://conga.com/](https://conga.com/) | None - currently using SCCs |
| Administrative Suppliers | **Curious Cognition** | 3 Abelard Place,, London, W5 4BZ United Kingdom | UK | Outsourced marketing services | [https://curiouscognition.com/](https://curiouscognition.com/) | N/A (not contracted with US entity) |
| Administrative Suppliers | **Leadfeeder** | 3 Warren Street, Suite 2, New York, 12801 United States | EU, US | Lead gereration and management tools | [https://www.leadfeeder.com/privacy/](https://www.leadfeeder.com/privacy/) | None - currently using SCCs |
| Administrative Suppliers | **Livestorm** | 60, rue François 1er 75008 Paris France | EU, UK | Webinar provider | [https://livestorm.co/home](https://livestorm.co/home) | None - currently using SCCs |
| Administrative Suppliers | **LULU Software** | 7075 Robert-Joncas Place, Suite 142 Saint-Laurent, QC, H4M 2Z2 Canada | US, Global | SodaPDF Electronic document signing system | [https://www.sodapdf.com/](https://www.sodapdf.com/) | N/A (not contracted with US entity) |
| Administrative Suppliers | **Qualified.com, Inc.** | 450 Mission Street, Suite 204, San Francisco, California 94105 United States | UK | Lead gereration and management tools | [https://www.qualified.com/about-us](https://www.qualified.com/about-us) | None - currently using SCCs |
| Administrative Suppliers | **Reachdesk** | 162 Legacy Tower, 88 Great Eastern Road, London, E15 1DJ United Kingdom | UK, EU, US | Rewards and e-gifting platform | [https://www.reachdesk.com/](https://www.reachdesk.com/) | N/A (not contracted with US entity) |
| Administrative Suppliers | **Slack Technologies Ltd** | One Park Place. 4Th Floor, Hatch Street, Dublin 2, Ireland | EU, US | Internal messaging and communication platform | [http://www.slack.com](http://www.slack.com) | N/A (not contracted with US entity) |
| Service Provider Partners | Automat-IT | Automat-it UK LTD UNITED KINGDOM 37 Broadhurst Gardens London NW6 3QT | UK, EU, Ukraine | Outsourced platform administration services | [https://www.automat-it.com/](https://www.automat-it.com/) | N/A (not contracted with US entity) Currently using SCCs |
| AI Services | Elevenlabs | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016 | US | Text-to-voice services for Natterbox Conversational AI Products | [https://elevenlabs.io/](https://elevenlabs.io/) | None - currently using SCCs |
| AI Services | KRISP | 2150 Shattuck Ave Suite 1300 Berkeley, California 94704 United States | US | Speech enhancement libraries for Natterbox Conversational AI Products | [https://krisp.ai/](https://krisp.ai/) | None - currently using SCCs |