---
title: "9.1. Network Stability Tests"
slug: "network-stability-tests"
updated: 2026-08-27T17:42:14Z
published: 2026-08-27T17:42:14Z
canonical: "docs.natterbox.com/network-stability-tests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 9.1. Network Stability Tests

If you are having issues with the Webphone disconnecting, please complete these tests to see if your network meets the standards required for Natterbox.

If you are an administrator looking for a more detailed guide, please [see here](/v1/docs/single-webphone-user-small-subset-of-users-having-call-quality-issues#network-stability).

## Test 1: Packet Loss Test

This test will take only a few minutes to set up but needs to run for **at least 1 hour** in the background. You can continue working normally while this happens.

This test is more in depth than the test below. It allows a better understanding of the network because it is over a longer time frame.

Choose the tab depending on what device you are using:

**Windows**

1. Open a Command Prompt ( open start menu and type ‘cmd’)
2. Type the following:

```plaintext
ping 8.8.8.8 -n 3600
```
3. Check back in an hour for the results.

**Mac**

1. Click ‘cmd’ + space key and type ‘Terminal’.
2. In the new terminal, type the following:

```plaintext
ping -c 3600 8.8.8.8
```
3. Check back in an hour for results.

When it is complete, it will provide a summary of the results at the bottom.

If your packet loss is greater than 1%, it is indicative of significant network connectivity issues across that time period.

If your packet loss is less than 1%, that is considered good.

*Please note: Passing this test doesn’t guarantee that your network is good, it only confirms it's not very bad at the time the test was run. Interference can come and go across the day and might slip between those 1 second intervals.*

## Test 2: Network Stability Test

This test usually takes less than 1 minute.

1. Open this link in a new window: [http://natterbox.speedtestcustom.com/](http://natterbox.speedtestcustom.com/)
2. Compare your results to the standards below:

| Test | Metric | Good/Bad |
| --- | --- | --- |
| Ping | Less than 50 ms | Good |
| 50 - 150 ms | Acceptable |
| Greater than 150 ms | Bad |
| Jitter | Less than 20 ms | Good |
| Greater than 20 ms | Bad |
| Download | Greater than 5 Mbps | Good |
| Less than 5 Mbps | Bad |
| Upload | Greater than 1 Mbps | Good |
| 0.5 - 1 Mbps | Acceptable |
| Less than 1 Mbps | Bad |

Web-based applications that allow you to make phone calls directly in your Internet browser.

Sometimes referred to as the 'blue box' by agents. This window needs to be open to allow an agent to make and receive calls.