---
title: "Onboarding & Offboarding"
slug: "onboarding-offboarding"
type: "index"
canonical: "docs.natterbox.com/onboarding-offboarding"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding & Offboarding

3 sub categories

## User Management

8 articles

## [Permissions](https://docs.natterbox.com/docs/permissions.md)

5 articles | Updated on 2025-08-22 | Published on 2024-04-26

There are two main places for permissions with Natterbox. The Natterbox permission sets on the Salesforce User The dropdown on the Natterbox User We recommend that you only change the dropdown on the...

## [Availability Profiles and States](https://docs.natterbox.com/docs/4-availability-profiles-and-states.md)

2 articles | Updated on 2025-12-09 | Published on 2025-08-22

Users that are to use the Availability functionality must have a Contact Centre Licence . This feature is only for Freedom CTI and Freedom Mobile users. SCV users have presence states. Availability...