---
title: "Introduction to Dial Lists"
slug: "overview-dial-lists"
tags: ["Dial Lists", "Reports"]
updated: 2026-06-05T23:00:14Z
published: 2026-06-05T23:00:14Z
canonical: "docs.natterbox.com/overview-dial-lists"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to Dial Lists

### What is a Dial List ?

A dial list is a feature commonly used in telephony systems, particularly within call centers and sales environments. It is essentially a list of phone numbers that are queued for automatic dialling by a telephony system. The purpose of a dial list is to streamline and automate the process of making outbound calls, increasing efficiency and productivity for agents.

### Static vs Dynamic Dial Lists

Static dial lists have items that are manually added in, dynamic dial lists update when the list view gets updated (provided the max dial list items hasn't been met).

### Scheduled Jobs Related to Dial Lists

- There are two scheduled jobs related to dial lists, please review the [Scheduled Job](/v1/docs/scheduled-jobs) guide to understand how they work:
  - Dynamic Dial List Processor Scheduled Job
  - Dynamic Dial List Report Generator Scheduled Job

### Reporting with Dial Lists

On the Call Reporting object, there are some fields can be used to identify calls that were dialled via a dial list:

- **Dialler Item** - Link & name of the record being dialled
- **Dialler Object Name** - Name of the record being dialled
- **Dialler Item Id** - Id of the record being dialled
- **Dialler List** - Link & name of the dial list
- **Dialler List Name** - Name of the dial list

Other useful fields on the call reporting object for dial list reporting:

- **From Natterbox User** - the user dialling
- **Time Ringing** - time the user spent waiting to connect
- **Time Talking** - time the user spent talking
- **From Call Type** - whether the call was answered or not

These are the dial list reporting objects for reporting outside of the call reporting object:

- Dial List
- Dial Items
- Dial Item Audits

There are many variations of these objects in different report types:

![](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Screenshot 2026-06-05 at 23.54.53.png)

For examples of reporting with dial lists, [see this guide](/v1/docs/reports-with-dial-list-objects).

An object in the Natterbox managed package which collects over 70 data points for each call

## Related

- [Reports with Dial List Objects](/reports-with-dial-list-objects.md)