---
title: "Reports with the Availability Logs Object"
slug: "reports-with-the-availability-logs-object"
tags: ["Reporting", "Availability States"]
updated: 2025-12-12T18:29:31Z
published: 2025-11-14T21:41:19Z
canonical: "docs.natterbox.com/reports-with-the-availability-logs-object"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports with the Availability Logs Object

#### **Q1. How can I report when a user is logged into Natterbox?**

- Report type = Availability Logs
- Group by **Natterbox User**, then **Availability Log: Created Date**
- Add in the columns: **Availability State, Seconds In State** and **Time** (sort by this field)
- Optional:
  - Filter by **Time** = *THIS MONTH* / *THIS WEEK* etc…
  - Filter by **Availability Profile** to see different teams/departments depending on how they have been set up.

#### **Q2. How long have my agents spend ‘Available’ for calls today?**

- Report type = Availability Logs
- Group by **Natterbox User** and then **Availability State**
- Filter on **Availability Log: Created Date** = TODAY
- Filter on **Availability State** = ‘Available’ or the relevant names in your org
- Add in the columns: **Seconds In State**
- Toggle off ‘Detail rows’
- Optional:
  - Filter by **Availability Profile** to see different teams/departments depending on how they have been set up.

#### **Q3. What states were my agents in today?**

- Report type = Availability Logs
- Group by **Natterbox User** and then **Availability State**
- Filter on **Availability Log: Created Date** = TODAY
- Add in the columns: **Seconds In State** and **Time**
- Sort ascending or descending based on **Time**
- Optional:
  - Filter by **Availability Profile** to see different teams/departments depending on how they have been set up.