---
title: "Routing Policies"
slug: "routing-policies"
type: "index"
canonical: "docs.natterbox.com/routing-policies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Routing Policies

2 sub categories

## [Policy Builder Overview](https://docs.natterbox.com/docs/policy-builder-overview.md)

3 articles | Updated on 2026-09-09 | Published on 2025-12-12

A policy is what defines your call flow, as in what happens to a caller that calls your organization. The 3 most important general rules in the policy builder are: Call flows go from left to right and...

## [Policy Builder Apps](https://docs.natterbox.com/docs/introduction-to-policy-builder-apps.md)

7 sub categories | Updated on 2026-07-22 | Published on 2025-08-22

As mentioned in the Policy Builder Overview section, there are 4 types of policies: Call , Data Analytics, Digital and System. Most apps and containers are available in Call policies. Data Analytics...