---
title: "Service Cloud Voice (SCV)"
slug: "service-cloud-voice-release-notes"
updated: 2025-09-05T13:13:49Z
published: 2025-09-05T13:13:49Z
canonical: "docs.natterbox.com/service-cloud-voice-release-notes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Cloud Voice (SCV) & Service Cloud Reports

*Specific version update information:*

*SCV packages prior to version 1.195 must be first uninstalled before upgrading. Please contact Natterbox Support to aid in this.*

### **V1.202**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000004f54fIAA**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000004f54fIAA)

- Fixes to various cases whereby this package failed to install or update

### **V1.201**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000003cHULIA2**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000003cHULIA2)

- General security fixes

### **V1.200**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000002ExISIA0**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000002ExISIA0)

- Fixed an installation issue

### **V1.199**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000001ifzlIAA**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tRz000001ifzlIAA)

- Fixes to various cases whereby this package failed to install or update

### **V1.195**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000cR1nQAE**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000cR1nQAE)

- A new field, **Error Message**, has been added to the **Voice Call** object, which in future will store any SCV errors encountered during the call.
- A new field, **Transcription Language**, has been added to the **Voice Call** object, which in future will store SCV transcription language used on a particular call.

### **V1.193**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MKGQA2**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MKGQA2)

- Fix for an issue whereby it was not possible to **install the scv-package** without uninstalling the previous version first.

### **V1.191**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MFkQAM**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002MFkQAM)

- SCV Development package rename.
- Back end updates for **Salesforce Security Review**.

### **V1.190**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002M7vQAE**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G0000002M7vQAE)

- The Salesforce permission **Control Call Recording** is now automatically applied.
- SCV package has been migrated to a new repository.

### **V1.186.0.2079**

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000F0tHQAS**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4G000000F0tHQAS)

- **Natterbox Recording Host** has been added to the trusted sites for the SCV package

## Service Cloud Voice Reports

In order to get the dedicated SCV reports and dashboards you will need to install the following package

### **V1.3**

[https://login.salesforce.com/packaging/installPackage.apexp?p0=04t8e000000gXzJ&isdtp=p1](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t8e000000gXzJ&isdtp=p1)

- Added SCV reports & Dashboards