---
title: "Service Cloud Voice (SCV)"
slug: "service-cloud-voice-reports"
tags: ["Service Cloud Voice", "Natterbox SCV", "Service"]
updated: 2026-11-11T13:09:49Z
published: 2026-11-11T13:09:49Z
canonical: "docs.natterbox.com/service-cloud-voice-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Cloud Voice Reports

> [!NOTE]
> *You will first need to have the SCV package installed and use SCV with Natterbox to utilise this package.*

In order to get the dedicated SCV reports and dashboards you will need to install this package.

### 

## What’s included in the SCV Reports package?

| Component Name | Parent Object | Type |
| --- | --- | --- |
| SCV Inbound Dashboard |  | Dashboard |
| SCV Outbound Dashboard |  | Dashboard |
| Voice Call Object | Call Reporting | Custom Field |
| SCV Total calls by User |  | Report |
| SCV Total calls by Hour |  | Report |
| SCV Total calls by Call Resolution |  | Report |
| Natterbox SCV Inbound Reports |  | Report Folder |
| SCV Talk time per User |  | Report |
| SCV Contacts |  | Report |
| SCV Cases |  | Report |
| SCV Accounts |  | Report |
| SCV Total calls by User |  | Report |
| SCV Total calls by Hour |  | Report |
| SCV Total calls by Call Resolution |  | Report |
| Voice Call Resolution | Call Reporting | Custom Field |
| Natterbox SCV Outbound Reports |  | Report Folder |
| SCV Talk time per User |  | Report |
| Natterbox SCV Dashboards |  | Dashboard Folder |
| SCV Contacts |  | Report |
| SCV Cases |  | Report |
| SCV Accounts |  | Report |

## Package Versions

### V1.3

[**https://login.salesforce.com/packaging/installPackage.apexp?p0=04t8e000000gXzJ&isdtp=p1**](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t8e000000gXzJ&isdtp=p1)

- Added SCV Reports & Dashboards

## Related

- [Service Cloud Voice (SCV)](/service-cloud-voice-release-notes.md)