---
title: "Setting up PCI"
slug: "setting-up-pci"
tags: ["Payment Card Industry"]
updated: 2025-12-19T12:15:07Z
published: 2025-12-19T12:15:07Z
canonical: "docs.natterbox.com/setting-up-pci"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up PCI

### Licence prerequisites

Your agents who will be using PCI need to have the following licences from Salesforce and Natterbox:

### Freedom for Salesforce

For users operating within Salesforce using Freedom (Freedom for Salesforce only, Freedom Mobile is unsupported)

#### Salesforce

- Standard License

#### Natterbox

- PCI
- Freedom

### Freedom Web Only

For users operating outside of Salesforce using only Freedom Web

#### Salesforce

- Chatter License

#### Natterbox

- PCI
- PBX (If the users are operating outside of Salesforce using Freedom Web)

### 

### Service Cloud Voice

For users operating within Salesforce using Service Cloud Voice, an additional step of setting up the SCV CTI to allow end users to use the PCI vice extension can be found [here](/v1/docs/212-setting-up-pci-for-scv)

#### Salesforce

- Standard License

#### Natterbox

- PCI
- SCV

### Technical prerequisites

For PCI Payments, only SCV, Freedom for Salesforce and Freedom Web are supported.

For everything else [see here](/v1/docs/technical-prerequisites)

## Steps to be completed during setup

PCI requires the following package versions to be installed:

1. [](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t1n0000028OIv)[Minimum Natterbox 1.248](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t1n0000028OIv)[](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t1n0000028OIv)
2. [](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Y3Mg&isdtp=p1)[Minimum CTI 2.47](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000Y3Mg&isdtp=p1)

PCI or PCI Pal stands for Payment Card Industry and pal is the component for taking secure payments over the phone.

Natterbox's newest user interface for voice communications that works within Salesforce, in a web browser, and on mobile.

Private Branch Exchange

Service Cloud Voice

An integration into Salesforce’s Service Cloud Voice app - Natterbox will act as the telephony provider for Service Cloud