---
title: "Support - Help"
slug: "support-help"
updated: 2026-10-23T22:30:43Z
published: 2026-10-23T22:30:43Z
canonical: "docs.natterbox.com/support-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support - Help

At the top of this section is a button to [Grant Login Access](/v1/docs/how-to-grant-subscribers-access-to-natterbox) to a Natterbox engineer on a temporary basis. If investigation of a problem is needed to diagnose it correctly, Natterbox Support may request access: click this button to open a shortcut to the Salesforce setup page for granting access. Select the amount of time required from the **Access Duration** drop down list for **Natterbox Ltd Support** and click **Save**.

![Account login access settings show support options and an open duration menu for granting authorized access.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/Grant Account Login Access.png?sv=2026-02-06&spr=https&st=2026-11-13T01%3A16%3A45Z&se=2026-11-13T02%3A16%3A45Z&sr=c&sp=r&sig=0jYS1DgR4g8tFjNaG1Af7%2B%2BvrSUHxEZ9gNMqJs9NboA%3D)Beneath the button is the organization ID of the currently logged in Salesforce organization. This is helpful to share with our support team so they can find the correct org to login to.

![Support Help webpage showing Grant Login Access, organization ID, Documentation, and Contact Support options.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/support-help-page-documentation-contact-support.png?sv=2026-02-06&spr=https&st=2026-11-13T01%3A16%3A45Z&se=2026-11-13T02%3A16%3A45Z&sr=c&sp=r&sig=0jYS1DgR4g8tFjNaG1Af7%2B%2BvrSUHxEZ9gNMqJs9NboA%3D)

## Links

- Documentation - this is a link to the Natterbox Knowledgebase homepage.
- Contact Support - this is a link to the Natterbox Support page on the [Help Center](https://success.natterbox.com/s/) to raise a support case.

## Related

- [How to grant subscriber’s access to Natterbox](/how-to-grant-subscribers-access-to-natterbox.md)
- [Admin Home](/admin-home.md)