# Natterbox

> Knowledge base documentation for Natterbox.

## v1

- [How can I access the Help Center?](https://docs.natterbox.com/docs/how-to-access-natterbox-help.md)
- [Eddy: Natterbox’s AI Search Assistant](https://docs.natterbox.com/docs/eddy.md)
- [How to Self Enroll with Status Page Notifications](https://docs.natterbox.com/docs/how-to-self-enroll-with-status-page-notifications.md)
- [Ideas Hub Overview](https://docs.natterbox.com/docs/ideas-hub-overview.md)
- [Submitting an Idea](https://docs.natterbox.com/docs/submitting-an-idea.md)
- [Ideas Hub Stages](https://docs.natterbox.com/docs/ideas-hub-stages.md)
- [Natterbox App](https://docs.natterbox.com/docs/natterbox-app-release-notes.md)
- [Freedom (NBCC/CTI Package)](https://docs.natterbox.com/docs/cti-release-notes.md)
- [Freedom Mobile](https://docs.natterbox.com/docs/freedom-mobile.md)
- [Service Cloud Voice (SCV) & Service Cloud Reports](https://docs.natterbox.com/docs/service-cloud-voice-release-notes.md)
- [Salesforce Open CTI Retirement: Notification Update](https://docs.natterbox.com/docs/open-cti-retirement-update.md)
- [1. CTI 2.0 (Classic)](https://docs.natterbox.com/docs/cti-2-classic.md)
- [2.1. Using Freedom CTI](https://docs.natterbox.com/docs/using-freedom-cti.md)
- [2.2.1. Wrap-Ups](https://docs.natterbox.com/docs/freedom-cti-menu-wrap-ups.md)
- [2.2.2. Voicemails](https://docs.natterbox.com/docs/freedom-cti-menu-voicemails.md)
- [2.2.3. Groups (Listen In)](https://docs.natterbox.com/docs/freedom-cti-menu-groups.md)
- [2.2.4. Voicemail Drop](https://docs.natterbox.com/docs/freedom-cti-menu-voicemail-drop.md)
- [2.2.5. Freedom CTI Settings](https://docs.natterbox.com/docs/freedom-cti-menu-settings.md)
- [2.3. Freedom CTI PCI](https://docs.natterbox.com/docs/freedom-cti-pci.md)
- [3. Freedom for Web](https://docs.natterbox.com/docs/freedom-for-web.md)
- [4. Freedom Mobile App](https://docs.natterbox.com/docs/freedom-mobile-app.md)
- [4.1. Understanding Freedom Mobile Test Connection Results](https://docs.natterbox.com/docs/understanding-freedom-mobile-test-connection-results.md)
- [4.2. Understanding Freedom Mobile Error Messages](https://docs.natterbox.com/docs/42.md)
- [5. MS Teams](https://docs.natterbox.com/docs/ms-teams.md)
- [6. Service Cloud Voice (SCV)](https://docs.natterbox.com/docs/service-cloud-voice-cti.md)
- [7.1.1. Desktop Message Inbox User Guide](https://docs.natterbox.com/docs/message-desktop-user-guide.md): Master messaging with our composer: send texts, media, and templates while managing consent for SMS and WhatsApp. Start conversations effortlessly!
- [\[Legacy\] Desktop Message Inbox User Guide](https://docs.natterbox.com/docs/legacy-desktop-message-inbox-user-guide.md)
- [\[Legacy\] Desktop Page View User Guide](https://docs.natterbox.com/docs/legacy-desktop-page-view-user-guide.md)
- [7.2.1. Consent Management](https://docs.natterbox.com/docs/messaging-consent-management.md)
- [\[Legacy\] Conversation Actions](https://docs.natterbox.com/docs/messaging-conversation-actions.md)
- [7.2.2. Message Delineations](https://docs.natterbox.com/docs/messaging-message-delineations.md)
- [8.1. Remote Assist for End Users](https://docs.natterbox.com/docs/remote-assist-end-user-guide.md)
- [Network Stability Tests](https://docs.natterbox.com/docs/network-stability-tests.md)
- [Account Settings Tab](https://docs.natterbox.com/docs/account-settings-tab.md)
- [Phone Numbers Tab](https://docs.natterbox.com/docs/phone-numbers-tab.md)
- [Recording Access](https://docs.natterbox.com/docs/recording-access.md)
- [Event Logs](https://docs.natterbox.com/docs/event-logs.md)
- [Error Logs](https://docs.natterbox.com/docs/error-logs.md)
- [Scheduled Jobs](https://docs.natterbox.com/docs/scheduled-jobs.md)
- [Licensing - Review your Subscriptions](https://docs.natterbox.com/docs/licensing-review-your-subscriptions.md)
- [Overview - Summary of Assets](https://docs.natterbox.com/docs/overview-summary-of-assets.md)
- [Support - Help](https://docs.natterbox.com/docs/support-help.md)
- [Adding a User](https://docs.natterbox.com/docs/adding-a-user.md)
- [Manage Licenses](https://docs.natterbox.com/docs/license-management.md)
- [Natterbox User Tab](https://docs.natterbox.com/docs/configuring-additional-settings.md)
- [Adding a User to a Group](https://docs.natterbox.com/docs/add-to-group.md)
- [Creating a Group](https://docs.natterbox.com/docs/creating-a-group.md)
- [Offboarding](https://docs.natterbox.com/docs/offboarding.md)
- [How to Bulk Upload Users](https://docs.natterbox.com/docs/bulk-user-admin-guide.md)
- [Devices](https://docs.natterbox.com/docs/devices.md)
- [Assigning the Natterbox Permission Sets](https://docs.natterbox.com/docs/assigning-the-natterbox-permission-sets.md)
- [Permissions on the Natterbox User](https://docs.natterbox.com/docs/permissions-on-the-natterbox-user.md)
- [Managing permissions via Salesforce](https://docs.natterbox.com/docs/2112-managing-permissions-via-salesforce.md)
- [Permission Levels Matrix](https://docs.natterbox.com/docs/natterbox-salesforce-user-permissions.md)
- [Additional Salesforce Permissions](https://docs.natterbox.com/docs/additional-salesforce-permissions.md)
- [Availability Profiles](https://docs.natterbox.com/docs/availability-profiles.md)
- [Availability States](https://docs.natterbox.com/docs/availability-states.md)
- [Wrap-Up Codes](https://docs.natterbox.com/docs/wrapup-codes.md)
- [Enhanced Wrap-Up](https://docs.natterbox.com/docs/enhanced-wrap-up.md)
- [Introduction to Call Center Configuration](https://docs.natterbox.com/docs/introduction-to-call-center-configuration.md)
- [Types of Natterbox Call Center Configuration](https://docs.natterbox.com/docs/types-of-call-center-configuration.md)
- [How to Clone an Natterbox Call Center Configuration](https://docs.natterbox.com/docs/153-how-to-clone-an-natterbox-call-center-configuration.md)
- [CTI section](https://docs.natterbox.com/docs/cti-section.md)
- [Wrap-Up General](https://docs.natterbox.com/docs/wrap-up-general.md)
- [Query Label Map](https://docs.natterbox.com/docs/query-label-map.md)
- [Custom Log Template](https://docs.natterbox.com/docs/custom-log-template.md)
- [Wrap-Up Codes](https://docs.natterbox.com/docs/wrap-up-codes.md)
- [Custom Callback Template](https://docs.natterbox.com/docs/custom-callback-template.md)
- [Quick Case Creation](https://docs.natterbox.com/docs/quick-case-creation.md)
- [Manage Call Transfer Options](https://docs.natterbox.com/docs/manage-call-transfer-options.md)
- [Service Cloud Voice Introduction](https://docs.natterbox.com/docs/service-cloud-voice-intro.md)
- [SCV Real Time Supported Languages](https://docs.natterbox.com/docs/scv-supported-languages.md)
- [SCV Reporting](https://docs.natterbox.com/docs/scv-reporting.md)
- [SCV Reporting Package](https://docs.natterbox.com/docs/scv-reporting-package.md)
- [SCV Missed Call Notifications](https://docs.natterbox.com/docs/scv-missed-call-notifications.md)
- [SCV Listen-In Live](https://docs.natterbox.com/docs/scv-listen-live.md)
- [Displaying information to your agents (Voice Call Querying and Updating)](https://docs.natterbox.com/docs/displaying-information-to-your-agents-voice-call-querying-and-updating.md)
- [Smart formating for transcription](https://docs.natterbox.com/docs/smart-formating-for-transcription.md)
- [Wallboards and SCV](https://docs.natterbox.com/docs/wallboards-and-scv.md)
- [Don’t automatically log agents in to Omni-Channel on a new window or tab](https://docs.natterbox.com/docs/dont-automatically-log-agents-in-to-omni-channel-on-a-new-window-or-tab.md)
- [Respect Agent Capacity](https://docs.natterbox.com/docs/respect-agent-capacity.md)
- [After Conversation Work Time](https://docs.natterbox.com/docs/after-conversation-work-time.md)
- [Enabling Transfers or Queue Callbacks for SCV](https://docs.natterbox.com/docs/enabling-queue-callbacks-for-scv.md)
- [Navigating the policy builder](https://docs.natterbox.com/docs/navigating-the-policy-builder.md)
- [Creating a new policy](https://docs.natterbox.com/docs/creating-a-new-policy.md)
- [Making a backup of a policy](https://docs.natterbox.com/docs/making-a-backup-of-a-policy.md)
- [Restoring a policy](https://docs.natterbox.com/docs/restoring-a-policy.md)
- [Speak App](https://docs.natterbox.com/docs/speak-app.md)
- [Text To Speech Voices Available](https://docs.natterbox.com/docs/tts-voices.md)
- [Call Queue App](https://docs.natterbox.com/docs/call-queue-app.md)
- [Notify App](https://docs.natterbox.com/docs/notify-app.md)
- [Create a Record App](https://docs.natterbox.com/docs/create-a-record-app.md)
- [Connect a Call App](https://docs.natterbox.com/docs/connect-a-call-app.md)
- [Script Engine App](https://docs.natterbox.com/docs/script-engine-app.md)
- [Record and Analyse App](https://docs.natterbox.com/docs/record-and-analyse-app.md)
- [Record a Call App](https://docs.natterbox.com/docs/record-a-call-app.md)
- [Rule App](https://docs.natterbox.com/docs/rule-app.md)
- [Query Object App](https://docs.natterbox.com/docs/query-object-app.md)
- [Hunt Group App](https://docs.natterbox.com/docs/hunt-group-app.md)
- [Manage Properties App](https://docs.natterbox.com/docs/manage-properties-app.md)
- [Request Skills App](https://docs.natterbox.com/docs/request-skills-app.md)
- [Debug App](https://docs.natterbox.com/docs/debug-app.md)
- [Update a Record App](https://docs.natterbox.com/docs/update-a-record-app.md)
- [Switch Item App](https://docs.natterbox.com/docs/switch-item-app.md)
- [Get Info App](https://docs.natterbox.com/docs/get-info-app.md)
- [Voicemail App](https://docs.natterbox.com/docs/voicemail-app.md)
- [Inbound Numbers Container](https://docs.natterbox.com/docs/inbound-numbers-container.md)
- [Extension Number Container](https://docs.natterbox.com/docs/extension-number-container.md)
- [Persona App](https://docs.natterbox.com/docs/cai-persona.md)
- [Router App](https://docs.natterbox.com/docs/cai-router.md)
- [Get Info (AI) App](https://docs.natterbox.com/docs/cai-get-info.md)
- [Get Skills App](https://docs.natterbox.com/docs/cai-get-skills.md)
- [Voicemail (AI) App](https://docs.natterbox.com/docs/cai-voicemail.md)
- [Instructions App](https://docs.natterbox.com/docs/cai-instructions.md)
- [Response App](https://docs.natterbox.com/docs/cai-response.md)
- [Settings (AI) App](https://docs.natterbox.com/docs/settings-app.md)
- [Wallboard Best Practices and Scenarios](https://docs.natterbox.com/docs/wallboard-best-practices-and-scenarios.md)
- [Wallboard System Requirements](https://docs.natterbox.com/docs/wallboard-system-requirements.md)
- [Setting Up Wallboards](https://docs.natterbox.com/docs/setting-up-wallboards.md)
- [Wallboard Components and their Configuration](https://docs.natterbox.com/docs/wallboard-components-and-their-configuration.md)
- [Queue Components](https://docs.natterbox.com/docs/queue-components.md)
- [Custom Sort order for Availability and Presence](https://docs.natterbox.com/docs/custom-sort-order-availability-presence.md)
- [Call Components](https://docs.natterbox.com/docs/call-components.md)
- [User Components](https://docs.natterbox.com/docs/user-components.md)
- [Wallboard Settings](https://docs.natterbox.com/docs/wallboard-settings.md)
- [Creating a read-only wallboard](https://docs.natterbox.com/docs/creating-a-read-only-wallboard.md)
- [Running a Wallboard](https://docs.natterbox.com/docs/running-a-wallboard.md)
- [Wallboard Groups](https://docs.natterbox.com/docs/wallboard-groups.md)
- [How to Create a Wallboard Group](https://docs.natterbox.com/docs/how-to-create-a-wallboard-group.md)
- [Wallboard/Wallboard Group Permissions](https://docs.natterbox.com/docs/wallboard-permission-levels.md)
- [Wallboards and the Natterbox Call Reporting Object](https://docs.natterbox.com/docs/wallboards-and-the-natterbox-call-reporting-object.md)
- [Terminating Callback Calls via Queue List in Wallboards](https://docs.natterbox.com/docs/terminating-callback-calls-via-queue-list-in-wallboards.md)
- [Wallboards FAQ and Troubleshooting](https://docs.natterbox.com/docs/wallboards-faq-and-troubleshooting.md)
- [AI Agents](https://docs.natterbox.com/docs/ai-agents.md)
- [Setting up CAI](https://docs.natterbox.com/docs/setting-up-cai.md)
- [CAI Quick Guide](https://docs.natterbox.com/docs/cai-quick-guide.md)
- [Knowledge & Knowledge Bases](https://docs.natterbox.com/docs/cai-knowledge-knowledge-bases.md)
- [Reporting](https://docs.natterbox.com/docs/cai-reporting.md)
- [Prompting General Guidance](https://docs.natterbox.com/docs/prompting-general-guidance.md)
- [AI Advisor for Conversational AI](https://docs.natterbox.com/docs/2414-oversight-ai.md)
- [AI Advisor for Conversational AI prompt Examples](https://docs.natterbox.com/docs/2415-oversight-ai-prompt-examples.md)
- [Languages](https://docs.natterbox.com/docs/2416.md)
- [Natterbox AI System Requirements](https://docs.natterbox.com/docs/natterbox-ai-system-requirements.md)
- [Natterbox AI Permissions](https://docs.natterbox.com/docs/natterbox-ai-permissions.md)
- [AI and Insight Settings](https://docs.natterbox.com/docs/natterbox-ai-settings.md)
- [Transcription Language Configuration](https://docs.natterbox.com/docs/transcription-language-configuration.md)
- [Setting up the Notification Panel](https://docs.natterbox.com/docs/setting-up-the-notification-panel.md)
- [Page Layouts](https://docs.natterbox.com/docs/1817-page-layouts.md)
- [Setting up Prompts](https://docs.natterbox.com/docs/ai-prompts.md)
- [Prompt Engineering](https://docs.natterbox.com/docs/prompt-engineering.md)
- [Advanced Prompt Tips](https://docs.natterbox.com/docs/advanced-prompt-tips.md)
- [Prompt Template Library and Prompt Ideas](https://docs.natterbox.com/docs/prompt-library.md)
- [AI Translations](https://docs.natterbox.com/docs/ai-translations.md)
- [Pushing Prompt Results to Tasks](https://docs.natterbox.com/docs/pushing-prompt-results-to-tasks.md)
- [How to make use of AI Assist](https://docs.natterbox.com/docs/how-to-make-use-of-ai-assist.md)
- [Transcript Download](https://docs.natterbox.com/docs/transcript-download.md)
- [Note Notifications](https://docs.natterbox.com/docs/1884.md)
- [AI Advisor tab](https://docs.natterbox.com/docs/ai-advisor.md)
- [How to make use of AI rated calls](https://docs.natterbox.com/docs/how-to-make-use-of-ai-rated-calls.md)
- [AI Prompt Reporting](https://docs.natterbox.com/docs/ai-prompt-reporting.md)
- [Amending prompt results](https://docs.natterbox.com/docs/amending-prompt-results.md)
- [AI ScoreCard - LWC](https://docs.natterbox.com/docs/ai-scorecard-lwc.md)
- [AI Scorecard - Object Setup](https://docs.natterbox.com/docs/ai-scorecard-object-setup.md)
- [Setting up Categories](https://docs.natterbox.com/docs/setting-up-categories.md)
- [Insight Player](https://docs.natterbox.com/docs/insight-player.md)
- [Training Users](https://docs.natterbox.com/docs/training-users.md)
- [Finish & Rate](https://docs.natterbox.com/docs/finish-rate.md)
- [Natterbox AI Object Fields & Definitions](https://docs.natterbox.com/docs/natterbox-ai-fields-definitions.md)
- [Legacy Insight Object Fields & Definitions](https://docs.natterbox.com/docs/18104-legacy-insight-object-fields-definitions.md)
- [Call Summaries](https://docs.natterbox.com/docs/call-summaries.md)
- [Call Summaries Anywhere](https://docs.natterbox.com/docs/call-summaries-anywhere.md)
- [Transcription FAQs](https://docs.natterbox.com/docs/transcription-faqs.md)
- [AI Advisor Prompts for AI Agents](https://docs.natterbox.com/docs/cai-ai-advisor-prompts.md)
- [Natterbox Objects Overview](https://docs.natterbox.com/docs/natterbox-objects-overview.md)
- [Transfers](https://docs.natterbox.com/docs/understanding-call-reporting-records-of-transferred-calls.md)
- [Reporting Gates](https://docs.natterbox.com/docs/reporting-gates.md)
- [Converting Seconds to Minutes on Time Fields](https://docs.natterbox.com/docs/time-fields-on-reports-seconds-to-minutes.md)
- [Adding Seconds to Date/Time Fields with Natterbox](https://docs.natterbox.com/docs/adding-seconds-to-datetime-fields-with-natterbox.md)
- [Combining From and To Natterbox User](https://docs.natterbox.com/docs/combining-from-and-to-natterbox-user.md)
- [Reporting by Team or Department](https://docs.natterbox.com/docs/reporting-by-team.md)
- [Half Hourly Reporting Intervals](https://docs.natterbox.com/docs/half-hourly-reporting-intervals.md)
- [Reporting on Connected Rate per Month and Similar Reports](https://docs.natterbox.com/docs/reporting-on-connected-rates-per-month.md)
- [Reports with the Call Reporting Object](https://docs.natterbox.com/docs/reports-with-the-call-reporting-object.md)
- [Enabling Phone Events](https://docs.natterbox.com/docs/enabling-missed-call-reporting-for-call-queues.md)
- [Missed Call Type & Hangup Cause Definitions](https://docs.natterbox.com/docs/missed-call-type-hangup-cause-definitions.md)
- [Reports with the Phone Event Object](https://docs.natterbox.com/docs/reports-with-the-phone-event-object.md)
- [Reports with the Availability Logs Object](https://docs.natterbox.com/docs/reports-with-the-availability-logs-object.md)
- [Reporting with the Natterbox User Object](https://docs.natterbox.com/docs/reporting-with-the-natterbox-user-object.md)
- [Reports with the Phone Numbers Object](https://docs.natterbox.com/docs/common-reports-with-the-phone-numbers-object.md)
- [Reports with the Natterbox Skills Objects](https://docs.natterbox.com/docs/reports-with-the-natterbox-skills-objects.md)
- [Reports with Event Logs Object](https://docs.natterbox.com/docs/reports-with-event-logs-object.md)
- [Create Callback Report with Skills](https://docs.natterbox.com/docs/create-callback-report-with-skills.md)
- [Most Common Reports](https://docs.natterbox.com/docs/most-common-reports.md)
- [Contact Center Overview Dashboard](https://docs.natterbox.com/docs/contact-center-overview-dashboard.md)
- [How to configure Local Presence Dialling](https://docs.natterbox.com/docs/local-presence-dialling-how-to.md)
- [Presenting Outbound CLI Options](https://docs.natterbox.com/docs/presenting-outbound-cli-options.md)
- [CNAM and Spam Numbers](https://docs.natterbox.com/docs/cnam-and-spam-numbers.md)
- [Static Dial Lists](https://docs.natterbox.com/docs/static-dial-lists.md)
- [Dynamic Dial Lists](https://docs.natterbox.com/docs/dynamic-dial-lists.md)
- [Managing Consent (Voice)](https://docs.natterbox.com/docs/managing-consent.md)
- [Setting up PCI](https://docs.natterbox.com/docs/setting-up-pci.md)
- [Setting up PCI for SCV](https://docs.natterbox.com/docs/setting-up-pci-for-scv.md)
- [Troubleshooting PCI](https://docs.natterbox.com/docs/troubleshooting-pci.md)
- [PCI Salesforce Integration](https://docs.natterbox.com/docs/pci-salesforce-integration.md)
- [PCI Reporting](https://docs.natterbox.com/docs/pci-reporting.md)
- [PCI Digital / Pay by Link](https://docs.natterbox.com/docs/21-5-pci-digital-pay-by-link.md)
- [Einstein Conversation Insights (ECI)](https://docs.natterbox.com/docs/introduction-to-eci.md)
- [ECI Deployment Guide](https://docs.natterbox.com/docs/eci-deployment-guide.md)
- [Manage Templates](https://docs.natterbox.com/docs/message-templates.md)
- [Relationship Assignments](https://docs.natterbox.com/docs/relationship-assignments.md)
- [Channel Groups](https://docs.natterbox.com/docs/channel-groups.md)
- [Shared Inboxes](https://docs.natterbox.com/docs/shared-inboxes.md)
- [Keywords & Consent](https://docs.natterbox.com/docs/keywords-consent.md)
- [Salesforce Automated Messages](https://docs.natterbox.com/docs/salesforce-automated-messages.md)
- [Digital Conversation reporting](https://docs.natterbox.com/docs/digital-conversation-reporting.md)
- [Digital Interaction Reporting](https://docs.natterbox.com/docs/interaction-reporting.md)
- [Digital Wrap-Ups Reporting](https://docs.natterbox.com/docs/digital-wrap-ups-reporting.md)
- [Messaging Consent](https://docs.natterbox.com/docs/messaging-consent.md)
- [Conversation Routing](https://docs.natterbox.com/docs/digital-conversation-routing.md)
- [Contact Lookup](https://docs.natterbox.com/docs/digital-contact-lookup.md)
- [Private Routing (Number Ownership)](https://docs.natterbox.com/docs/digital-private-routing.md)
- [Live Message Routing](https://docs.natterbox.com/docs/digital-live-message-routing.md)
- [Event Macros](https://docs.natterbox.com/docs/event-macros.md)
- [SMS Coverage](https://docs.natterbox.com/docs/sms-coverage.md)
- [A2P 10DLC Registration](https://docs.natterbox.com/docs/a2p-10dlc-registration.md)
- [WhatsApp Business Onboarding](https://docs.natterbox.com/docs/whatsapp-business-onboarding.md)
- [Messaging App on Page Layout](https://docs.natterbox.com/docs/messaging-app-page-layout.md)
- [Messaging User Setup](https://docs.natterbox.com/docs/messaging-user-setup.md)
- [Keyword Setup](https://docs.natterbox.com/docs/keyword-setup.md)
- [Storing Message Contents in Salesforce](https://docs.natterbox.com/docs/solution-storing-message-contents-in-salesforce.md)
- [Contact Lookup for Contact records](https://docs.natterbox.com/docs/solution-contact-lookup-for-contact-records.md)
- [Notifications for Inbound Messages](https://docs.natterbox.com/docs/notifications-for-inbound-messages.md)
- [Most Common Digital Reports](https://docs.natterbox.com/docs/most-common-digital-reports.md)
- [Call Logs and Recordings](https://docs.natterbox.com/docs/call-logs-and-recordings.md)
- [Call Status](https://docs.natterbox.com/docs/call-status.md)
- [Natterbox Call Charges](https://docs.natterbox.com/docs/natterbox-call-charges.md)
- [Macro Reference Table](https://docs.natterbox.com/docs/macro-reference-table.md)
- [Natterbox Portal - User Permission details](https://docs.natterbox.com/docs/natterbox-portal-user-permission-details.md)
- [How to report on failed transfers](https://docs.natterbox.com/docs/how-to-report-on-failed-transfers.md)
- [How to configure Web to Lead Calling](https://docs.natterbox.com/docs/how-to-configure-web-2-lead-calling.md)
- [How to configure call recording and compliance announcements](https://docs.natterbox.com/docs/how-to-configure-call-recording-and-compliance-announcements.md)
- [How to enable additional audio output (Speakers)](https://docs.natterbox.com/docs/how-to-enable-additional-audio-output-speakers.md)
- [How to configure direct record owner routing](https://docs.natterbox.com/docs/how-to-configure-direct-record-owner-routing.md)
- [How to Report on the Record that was Click-2-Dialled](https://docs.natterbox.com/docs/how-to-report-on-the-record-that-was-click-2-dialled.md)
- [How to configure an automated message](https://docs.natterbox.com/docs/how-to-configure-an-automated-message.md)
- [How to count how many calls per record](https://docs.natterbox.com/docs/how-to-count-how-many-calls-per-record.md)
- [How to enable Natterbox Wallboards on Command Center](https://docs.natterbox.com/docs/how-to-enable-wallboards-for-omni-supervisor.md)
- [How to have a different call paths for users in a certain group](https://docs.natterbox.com/docs/how-to-have-a-different-call-paths-for-users-in-a-certain-group.md)
- [How to associate the case on an outbound call](https://docs.natterbox.com/docs/how-to-associate-the-case-on-an-outbound-call.md)
- [How to enable one sided call recordings](https://docs.natterbox.com/docs/how-to-enable-one-sided-call-recordings.md)
- [How to configure the Natterbox Webphone Helper (Chrome)](https://docs.natterbox.com/docs/how-to-configure-the-natterbox-webphone-helper-chrome.md)
- [How to use an extension hook](https://docs.natterbox.com/docs/how-to-use-an-extension-hook.md)
- [How to configure an agent to receive calls in multiple call queues](https://docs.natterbox.com/docs/how-to-configure-an-agent-to-receive-calls-in-multiple-call-queues.md)
- [How to transfer into a call queue?](https://docs.natterbox.com/docs/how-to-transfer-into-a-call-queue.md)
- [How to set up a post call survey (CSAT)](https://docs.natterbox.com/docs/how-to-set-up-a-post-call-survey.md): How to set up CSAT
- [How to configure CSAT or NPS with LUA](https://docs.natterbox.com/docs/how-to-configure-csat-policy-with-lua.md)
- [How to enable reports for objects in the Natterbox App](https://docs.natterbox.com/docs/how-to-enable-reports-for-objects-in-the-natterbox-app.md)
- [How to request call recording deletions](https://docs.natterbox.com/docs/how-to-request-call-recording-deletion.md)
- [How to set up an S3 Bucket](https://docs.natterbox.com/docs/how-to-set-up-an-s3-bucket.md)
- [How to complete a Sandbox Refresh or Create with Natterbox](https://docs.natterbox.com/docs/how-to-complete-a-sandbox-refresh.md)
- [How to use custom hold music](https://docs.natterbox.com/docs/using-custom-hold-music.md)
- [How to configure a picklist or text area in the CTI](https://docs.natterbox.com/docs/how-to-configure-a-picklist-or-text-area-in-the-cti.md)
- [How to report on DDI calls missed by users](https://docs.natterbox.com/docs/reporting-on-missed-ddi-calls.md)
- [How to Integrate Natterbox with Omni-Channel](https://docs.natterbox.com/docs/how-to-integrate-natterbox-with-omni-channel.md)
- [How to Reauthorise your Data Connector with Natterbox](https://docs.natterbox.com/docs/reauthorizing-your-data-connector-with-natterbox.md)
- [How to Report on the CLI Number for Outbound Calls](https://docs.natterbox.com/docs/how-to-report-on-the-cli-number-for-outbound-calls.md)
- [How to Only Show Contacts that are Active in the CTI](https://docs.natterbox.com/docs/how-to-configure-qlm-to-not-show-inactive-contacts.md)
- [How to report on External Caller Id Number Assigned to a NB user](https://docs.natterbox.com/docs/how-to-report-on-external-caller-id-number-assigned-to-a-nb-user.md)
- [How to setup a yealink purchased elsewhere](https://docs.natterbox.com/docs/setup-yealink-purchased-elsewhere.md)
- [How to Update Case Owner with the User that Answers the Call](https://docs.natterbox.com/docs/how-to-update-case-owner-with-the-user-that-answers-the-call.md)
- [How to Send a SMS for Missed Calls](https://docs.natterbox.com/docs/how-to-send-a-sms-for-missed-calls.md)
- [How to Implement a Disaster Recovery Policy](https://docs.natterbox.com/docs/how-to-implement-a-disaster-recovery-policy.md)
- [How to Update Holiday Rules](https://docs.natterbox.com/docs/how-to-update-holiday-rules.md)
- [How to Populate the Owner as the CreatedBy User on Tasks](https://docs.natterbox.com/docs/how-to-populate-the-owner-as-the-createdby-user-on-tasks.md)
- [How to restrict specified caller numbers](https://docs.natterbox.com/docs/how-to-restrict-specified-caller-numbers.md)
- [Custom Time Metric for Call Reporting](https://docs.natterbox.com/docs/custom-time-metric-for-call-reporting.md)
- [How do I add the CTI to a lightning app (in the utility bar)](https://docs.natterbox.com/docs/how-do-i-add-the-cti-to-a-lightning-app-in-the-utility-bar.md)
- [How to set a default voice for Text-To-Speech (TTS)](https://docs.natterbox.com/docs/how-to-set-a-default-voice-for-text-to-speech-tts.md)
- [How can I remove the IVR and route direct to a group](https://docs.natterbox.com/docs/how-can-i-remove-the-ivr-and-route-direct-to-a-group.md)
- [How can I customize the voicemail message In a Call Flow](https://docs.natterbox.com/docs/how-can-i-customize-the-voicemail-message-in-a-call-flow.md)
- [How do I pass calls between policies ?](https://docs.natterbox.com/docs/how-do-i-pass-calls-between-policies.md)
- [How do I personalise inbound routing to say good morning or good afternoon?](https://docs.natterbox.com/docs/how-do-i-personalise-inbound-routing-to-say-good-morning-or-good-afternoon.md)
- [How to install the Natterbox Freedom Oauth app](https://docs.natterbox.com/docs/install-natterbox-freedom-oauth-app.md): Follow our straightforward steps to install and configure the Natterbox Freedom connected app, ensuring all users can self-authorize easily.
- [How to Configure a Blocked Number Custom Object](https://docs.natterbox.com/docs/how-to-configure-a-blocked-number-custom-object.md)
- [Missed Call Triggers Email Notification](https://docs.natterbox.com/docs/missed-call-triggers-email.md)
- [Shutdown / Divert Solution](https://docs.natterbox.com/docs/shutdown-divert-solution.md)
- [How to Report on Cases Raised by Voicemail-to-Case](https://docs.natterbox.com/docs/how-to-report-on-cases-raised-by-voicemail-to-case.md)
- [Natterbox Alternative Callback Method](https://docs.natterbox.com/docs/natterbox-alternative-callback-method.md)
- [How to Redirect one DDI to another DDI](https://docs.natterbox.com/docs/ddi-redirect-to-other-ddi.md)
- [How to Setup a Call Control Object](https://docs.natterbox.com/docs/how-to-setup-a-call-control-object-v2.md)
- [Planned Phase Out Of 3rd Party Cookies Statement](https://docs.natterbox.com/docs/planned-phase-out-of-3rd-party-cookies-statement.md)
- [Salesforce Hyperforce Migration](https://docs.natterbox.com/docs/salesforce-hyperforce-migration.md)
- [Calling Limitations to China](https://docs.natterbox.com/docs/calling-limitations-to-china.md)
- [Salesforce Platform API Versions 21.0 through 30.0 Retirement](https://docs.natterbox.com/docs/salesforce-platform-api-versions-210-through-300-retirement.md)
- [US SMS Toll Free Changes](https://docs.natterbox.com/docs/us-sms-tollfree-changes.md)
- [Upgrade Guide Version 1.343](https://docs.natterbox.com/docs/upgrade-guide-version-1341.md)
- [Upgrade Guide Version 1.336](https://docs.natterbox.com/docs/upgrade-guide-version-1336.md)
- [Upgrade Guide Versions Between 1.143-1.169](https://docs.natterbox.com/docs/upgrade-guide-versions-between-1143-1169.md)
- [Upgrade Guide Versions Newer than 1.169](https://docs.natterbox.com/docs/upgrade-guide-versions-newer-than-1169.md)
- [Upgrade Guide Versions Older than 1.143](https://docs.natterbox.com/docs/upgrade-guide-versions-older-than-1143.md)
- [How to disable the built-in microphone](https://docs.natterbox.com/docs/how-to-disable-built-in-microphone.md)
- [User Extension or DDI Not Connecting](https://docs.natterbox.com/docs/user-extension-not-connecting.md)
- [Small Group of Webphone Users having Call Quality Issues](https://docs.natterbox.com/docs/single-webphone-user-small-subset-of-users-having-call-quality-issues.md)
- [Headset Troubleshooting in Chrome](https://docs.natterbox.com/docs/headset-troubleshooting-in-chrome.md)
- [Disabling Headset Advanced Exclusive Mode in Windows PC](https://docs.natterbox.com/docs/disabling-headset-advanced-exclusive-mode-in-windows-pc.md)
- [How to extract the Browser's Network Logs](https://docs.natterbox.com/docs/browser-network-logs.md)
- [How to extract diagnostics logs from the Natterbox Mobile app](https://docs.natterbox.com/docs/natterbox-mobile-app-diagnostics-logs.md)
- [How to Clear a Cache](https://docs.natterbox.com/docs/how-to-clear-a-cache.md)
- [How to solve session timeout related issues](https://docs.natterbox.com/docs/how-to-solve-session-timeout-related-issues.md)
- [How to grant subscriber’s access to Natterbox](https://docs.natterbox.com/docs/how-to-grant-subscribers-access-to-natterbox.md)
- [Record Types for Task Layouts](https://docs.natterbox.com/docs/record-types-for-task-layouts.md)
- [Disable Exclusive Mode Windows 11](https://docs.natterbox.com/docs/disable-exclusive-mode-windows-11.md)
- [Chrome Third Party Partitioning Deprecation](https://docs.natterbox.com/docs/chrome-third-party-partitioning.md)
- [How to Reset Site Settings in Chrome](https://docs.natterbox.com/docs/how-to-reset-site-settings-in-chrome.md)
- [GMT Offset Reset for Daylight Saving Time](https://docs.natterbox.com/docs/resetting-gmt-offset-in-configuration-files.md): Follow this simple guide to reset the GMT offset and correct the Hour field in call reporting records for NB packages above v1.321.
- [Call Timer Not Increasing Or Is Stuck At Zero](https://docs.natterbox.com/docs/call-timer-not-increasing-or-is-stuck-at-zero.md)
- [Natterbox Security Overview](https://docs.natterbox.com/docs/natterbox-security-overview.md)
- [Natterbox ISO 27001 Certification](https://docs.natterbox.com/docs/natterbox-iso-27001-certification.md)
- [Natterbox Sub-processors](https://docs.natterbox.com/docs/natterbox-sub-processors.md)
- [Natterbox International Data Flows and Transfers](https://docs.natterbox.com/docs/international-data-flows-and-transfers.md)
- [Technical and Organisational Measures](https://docs.natterbox.com/docs/technical-and-organisational-measures.md)
- [Natterbox Latest Penetration Test](https://docs.natterbox.com/docs/natterbox-latest-penetration-test.md)
- [Sub-processors for Natterbox Staff Data](https://docs.natterbox.com/docs/sub-processors-for-natterbox-staff-data.md)
- [Corporate Ethics Policy](https://docs.natterbox.com/docs/corporate-ethics-policy.md)
- [Natterbox Outbound Coverage](https://docs.natterbox.com/docs/natterbox-outbound-coverage.md)
- [Subscription Services Agreement](https://docs.natterbox.com/docs/subscription-services-agreement.md): Explore Natterbox's AI Services, including virtual agents and productivity tools, designed to enhance client interactions and streamline operations.
- [Data Processing Agreement](https://docs.natterbox.com/docs/data-processing-agreement.md)
- [Acceptable Use Policy](https://docs.natterbox.com/docs/acceptable-use-policy.md)
- [Fair Usage Policy](https://docs.natterbox.com/docs/fair-usage-policy.md)
- [Service Level Agreement](https://docs.natterbox.com/docs/service-level-agreement.md)
- [Hardware Terms and Conditions](https://docs.natterbox.com/docs/hardware-terms-and-conditions.md)
- [Australian Consumer Law](https://docs.natterbox.com/docs/australian-consumer-law.md)
- [AI Product Addendum](https://docs.natterbox.com/docs/ai-product-addendum-for-existing-customers.md)
- [Supported Hardware](https://docs.natterbox.com/docs/supported-hardware.md)
- [Service Specific Terms](https://docs.natterbox.com/docs/service-specific-terms.md)