---
title: "How to Extract Diagnostic Logs From the Natterbox Mobile App"
slug: "natterbox-mobile-app-diagnostics-logs"
tags: ["Freedom Only", "Mobile App"]
updated: 2026-11-10T17:26:27Z
published: 2026-11-10T17:26:27Z
canonical: "docs.natterbox.com/natterbox-mobile-app-diagnostics-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.natterbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Extract Diagnostic Logs From the Natterbox Mobile App

If you experience a persistent problem with the Natterbox mobile app, the Natterbox Support team may ask you to provide the app's diagnostic logs so they can investigate the issue. This guide explains how to open the hidden diagnostics menu, export the logs and send them to Support.

## How to Extract the Diagnostic Logs

1. Open the Natterbox mobile app and go to the Home screen, then select the **Settings** menu.

![Natterbox mobile app Home screen with the Settings option highlighted.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image1(1).jpeg?sv=2026-02-06&spr=https&st=2026-11-12T14%3A18%3A19Z&se=2026-11-12T15%3A18%3A19Z&sr=c&sp=r&sig=M%2F%2Fu%2FobCRNb%2BuPipoHqmxMJle7O9lI8CIJ3EJrdT9Kc%3D)
2. On the Settings screen, tap the **Natterbox logo** in the top-left corner to reveal the hidden developer console.

![Natterbox mobile app Settings screen showing the Natterbox logo in the top-left corner.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image0(1).jpeg?sv=2026-02-06&spr=https&st=2026-11-12T14%3A18%3A19Z&se=2026-11-12T15%3A18%3A19Z&sr=c&sp=r&sig=M%2F%2Fu%2FobCRNb%2BuPipoHqmxMJle7O9lI8CIJ3EJrdT9Kc%3D)
3. In the developer console (code view), locate the **Export** button in the top-right corner, then tap **Export** to save the file to your device.

![Developer console showing diagnostic log entries with the Export button in the top-right corner.](https://cdn.document360.io/c81c490c-daaa-4ebd-a3c3-1a2dee8b7617/Images/Documentation/image2.jpeg?sv=2026-02-06&spr=https&st=2026-11-12T14%3A18%3A19Z&se=2026-11-12T15%3A18%3A19Z&sr=c&sp=r&sig=M%2F%2Fu%2FobCRNb%2BuPipoHqmxMJle7O9lI8CIJ3EJrdT9Kc%3D)
4. Confirm that the file has been saved to your device under the name **Natterbox Logs**.
5. Attach the logs to your open support case, or raise a new case through the [Natterbox Help Center](https://success.natterbox.com/s/).

> [!NOTE]
> ℹ️
> 
> **Note:** When you contact Support, please include your device model, operating system version, and the Natterbox mobile app version alongside the logs, so the team can investigate more quickly.

## FAQs

#### Why does Natterbox Support need my diagnostic logs?

The logs record what the app was doing when the problem occurred, which helps the Support team to diagnose and troubleshoot the issue more effectively.

#### How do I open the hidden developer console?

On the Settings screen, tap the Natterbox logo in the top-left corner. This reveals the developer console (code view), where the diagnostic logs are displayed.

#### Where is the exported file saved, and what is it called?

The file is saved to your mobile device under the name Natterbox Logs.

#### How do I send the logs to Natterbox Support?

Attach the file to your existing support case, or raise a new case through the [Natterbox Help Center](https://success.natterbox.com/s/).

## Related

- [Natterbox Mobile App Loading & Authentication Issues](/natterbox-mobile-app-loading-authentication-issues.md)
- [Freedom Mobile (Android)](/freedom-mobile-android.md)
- [Freedom Mobile (iOS)](/freedom-mobile.md)
- [4. Freedom Mobile App](/freedom-mobile-app.md)