17.1. Action Container

Available in the Call Policy?	Available in the Data Analytics Policy?	Available in the Digital Policy?	Available in the System Policy?
✔	✔	✔	✔

Purpose: has the most commonly used apps from call queues to querying objects.

Appearance:

Apps Available per Policy Type:

App Name	Available in the Call Policy?	Available in the Data Analytics Policy?	Available in the Digital Policy?	Available in the System Policy?
Speak	✔	✖	✖	✔
Record a Call	✔	✖	✖	✔
Call Queue	✔	✖	✖	✔
Rule	✔	✔	✔	✔
Notify	✔	✔	✖	✔
Query Object	✔	✔	✔	✔
Create a Record	✔	✔	✔	✔
Update a Record	✔	✔	✔	✔
Connect a Call	✔	✖	✖	✔
Hunt Group	✔	✖	✖	✔
Script Engine	✔	✔	✔	✔
Manage Properties	✔	✔	✔	✔
Record and Analyse	✔	✖	✖	✔
Request Skills	✔	✖	✖	✔
Digital Connect	✖	✖	✔	✖
Shared Inbox Assignment	✖	✖	✔	✖
Assign Records	✖	✖	✔	✖
Whisper Message	✖	✖	✔	✖
Block Message	✖	✖	✔	✖
Update Message	✖	✖	✔	✖
Debug	✖	✔	✖	✖