When calls are analysed by AI Advisor, the data is pushed to the Natterbox AI object. Typically two records are created per call (1 focused on the employee and 1 focused on the customer).
If you are utilising the AI Prompt object still, please contact your Natterbox account manager to get migrated to our single object. Using the single object (Natterbox AI) will allow you to access our latest features and also uses considerably less Salesforce storage.
Here are some the details on the Natterbox AI object with its fields and definitions.
Prompts can be created to focus on human parts of call, AI parts of calls or the whole call.
If you are looking for details on how to report on CAI (sometimes called Voice AI or AI Agent), you will likely start at the AI fields on the Call Reporting object.