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AI Product Addendum

  • Updated on Sep 15, 2026
  • Published on Jun 2, 2025
  • 4 minute(s) read
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This AI Product Addendum (the "Addendum"), once agreed with a client (the "Client"), will form part of the custom Subscription Services Agreement (the "Agreement") under which Natterbox Limited ("Natterbox") provides its subscription-based cloud and network services to the Client. 

    1. In this Addendum:

"AI Services" means artificial intelligence-based services provided by Natterbox as part of the Natterbox Services, which may include: (a) virtual agents powered by artificial intelligence technology provided as part of the Natterbox Services that can interact with Users, handle inquiries, or perform automated tasks on behalf of the Client; (b) artificial intelligence-powered tools provided as part of the Natterbox Services that assist Users with tasks, provide recommendations, generate content, or enhance productivity; and (c) other artificial intelligence-powered features or functionalities; and "Fair Use Policy" means the fair use policy available at: https://docs.natterbox.com/docs/fair-usage-policy

  1. Capitalised words and phrases defined elsewhere in the Agreement and used but not defined in this Addendum shall have the same meanings in this Addendum as in the part of the Agreement in which they are defined.

    1. The Client acknowledges and agrees that:

      1. AI Services use evolving technologies that may produce outputs that are unpredictable, inaccurate, offensive, or otherwise unsatisfactory;

        1. The Client is solely responsible for reviewing, testing, and approving any output or recommendation generated, or action taken, by the AI Services before implementation or use;

        2. The Client is solely responsible for complying with all applicable laws and regulations related to its use of AI technologies, including Data Protection Laws, consumer protection laws, and disclosure requirements regarding the use of automated systems;

        3. The Client shall implement appropriate safeguards and oversight mechanisms when deploying AI Services, particularly when such services interact directly with the Client's customers;

        4. The Client shall notify Natterbox of any observed malfunction, inaccuracy, or unintended behaviour of the AI Services;

        5. Natterbox will periodically modify, update, or enhance the AI Services or models to improve performance, add capabilities, or address security concerns;

        6. Natterbox must not without the Client's prior consent use the Client Data, or authorise or enable any third party to use the Client Data, to train, reinforce, tune, enhance, test or validate any AI model; for the avoidance of doubt, Natterbox may use the Natterbox Data for these purposes, provided such use complies with Natterbox’s confidentiality obligations and the Data Protection Laws;

        7. AI Services may use or be dependent upon third party AI models, systems and services, and the providers of those AI models, systems and services may require that Natterbox impose additional terms and conditions upon the Client, before the Client may make use of those AI Services; and the Client's use of these AI Services shall be subject to such terms and conditions;

        8. The Client's rights to use outputs may depend upon the AI Services in question, and the Client shall abide by any restrictions on such use that are notified by Natterbox to the Client from time to time;

        9. The use of AI Services is subject to fair use limitations defined in the Fair Usage Policy, and that Natterbox shall endeavour to provide notification to the Client when AI Services usage reaches at least 80% of the monthly fair use limit.

    1. Subject to applicable law, but without prejudice to Natterbox's other rights and limitations of liability under the Agreement, Natterbox shall not be liable for: 

      1. The accuracy, completeness, or appropriateness of any content, recommendation, decision, action, or output generated by the AI Services;

      2. Any consequence resulting from Client's implementation of or reliance upon any content, recommendation, decision, action, or output generated by the AI Services;

      3. Any damage or loss arising from the Client's failure to review, test, or appropriately oversee the AI Services and their output; or

      4. Any unintended bias, discrimination, or unfair treatment that may result from the use of AI Services.

    1. The AI Services utilise underlying third-party technologies, including Amazon Web Services (AWS) Bedrock and models provided by Anthropic. In connection with these technologies, the Client acknowledges and agrees to the following mandatory pass-through terms:

      1. Acceptable Use Restrictions: The Client must not use the AI Services, or any outputs generated by them, to: (a) develop, train, or fine-tune competing foundation models or artificial intelligence systems; (b) reverse engineer, decompile, or extract the underlying AI models; or (c) generate content that is illegal, harmful, abusive, or otherwise prohibited by the respective third-party acceptable use policies.

      2. Geographic Limits: The Client's access to and use of specific AI models (such as those provided via AWS Bedrock) is limited to geographic regions and countries supported by the respective third-party providers.

      3. Independent Verification: The Client acknowledges that, in accordance with Anthropic’s commercial terms, AI-generated outputs may be inaccurate, incomplete, or misleading, and must be independently verified by the Client before any reliance or use in a live environment.

      4. Third-Party Warranties Disclaimer: In addition to the limitations in Section 3, Natterbox expressly disclaims on behalf of its third-party providers (including AWS and Anthropic) any implied warranties regarding the accuracy, completeness, or fitness for a particular purpose of AI-generated content.

      5. Third-Party Data Privacy: In addition to Section 2, Natterbox confirms that Client Data processed through AWS Bedrock is isolated to Natterbox’s environment and is strictly not utilised by AWS or Anthropic to train, improve, or fine-tune their own foundational models.