This document provides additional clauses relevant to Natterbox AI products. It is intended as an addendum for existing customers with custom SSA agreements.
Definitions
"AI Services" means artificial intelligence-based services provided by Natterbox as part of the Natterbox Services, which may include:
(a) virtual agents powered by artificial intelligence technology provided as part of the Natterbox Services that can interact with Users, handle inquiries, or perform automated tasks on behalf of the Client;
(b) artificial intelligence-powered tools provided as part of the Natterbox Services that assist Users with tasks, provide recommendations, generate content, or enhance productivity; and
(c) other artificial intelligence-powered features or functionalities;
“Fair Use Policy” ensures the availability of the Services and Hardware to all eligible Natterbox customers (Clients) and that the Services are not used in an unreasonable manner. Online Fair Use Policy
Natterbox Services
The Client acknowledges and agrees that:
AI Services use evolving technologies that may produce outputs that are unpredictable, inaccurate, offensive, or otherwise unsatisfactory;
the Client is solely responsible for reviewing, testing, and approving any output, recommendation, or action generated or taken by the AI Services before implementation or use;
the Client is solely responsible for complying with all applicable laws and regulations related to the use of AI technologies, including Data Protection Laws, consumer protection laws, and disclosure requirements regarding the use of automated systems;
the Client shall implement appropriate safeguards and oversight mechanisms when deploying AI Services, particularly when such services interact directly with the Client's customers;
the Client shall notify Natterbox of any observed malfunction, inaccuracy, or unintended behaviour of the AI Services;
Natterbox will periodically modify, update, or enhance the AI Services or models to improve performance, add capabilities, or address security concerns;
responses, feedback and data derived from the use of the AI Services may be used by Natterbox to reinforce and enhance Natterbox’s AI models and technologies, provided such data is anonymised and aggregated, and its use complies with Data Protection Laws and the DPA; and
the use of AI Services is subject to fair use limitations defined in the Fair Usage Policy, and that Natterbox shall endeavour to provide notification to the Client when AI Services usage reaches at least 80% of the monthly fair use limit.
Limitations and Exclusions of Liability
No Liability for AI-Generated Content. Without prejudice to Natterbox's other rights and limitations of liability under the Agreement, Natterbox shall not be liable for:
the accuracy, completeness, or appropriateness of any content, recommendation, decision, action, or output generated by the AI Services;
any consequence resulting from Client's implementation of or reliance upon any content, recommendation, decision, action, or output generated by the AI Services;
any damage or loss arising from the Client's failure to review, test, or appropriately oversee the AI Services and their output; or
any unintended bias, discrimination, or unfair treatment that may result from the use of AI Services.