Chat Channel Configuration

This article focuses on all the types of configuration available to the Natterbox Chat Widget.

For a step by step guide for provisioning a new chat channel see here.

Branding

Privacy Policy Footer

A privacy policy can be enabled that will add a footer to the Chat Widget. You can enter in the text that you wish to display as well as where this text will link to when pressed.

Enabling the privacy policy will allow you to enter in your text and enter the URL for where your privacy policy is located.

Start Fields

Changing the Start Form

The start form can be altered to suit your needs. A selection of different field types are available, as well as you can alter the label of the field, and the placeholder value.

Hidden fields are also offered which allow you to have a field that is not present on the form itself but can be populated via javascript in the background (see here) or is populated based on the type of field it is.

Below are the field types available.

Phone

A field that allows phone numbers to be entered.

Text

A field that allows text to be entered.

Page Info (Hidden only)

A hidden field that when populated will provide the name of the page that the conversation was started from.

This is pulled from the <title> tags on the page.

Pre-populate start form via javascript

You are able to pre-fill any of the fields on the start form via javascript on your website. Within the widget script there is a property containing the form fields that you can provide a value for that will be filled out on the form.

An example of how the form will look below.

form: {"name":"","email":""}

An example with the form pre-filled.

form: {"name":"Natterbox Example","email":"example@natterbox.com"}

This would pre-fill the name field with “Natterbox Example” and the email as “example@natterbox.com”.

If the values are left blank these will be left as blank values on the form that need to be filled out by the user of the widget.

The fields expect a string value and if any other values are presented this may result in a null value meaning the form field needs to be filled out manually.