Google Chrome Update & Natterbox Webphone Fix
In Google Chrome version 129.0.6668.59, the Third-Party Partitioning flag has been removed. To address this, the Natterbox technical team implemented a fix for all organizations in June 2024, changing how the CTI and Webphone communicate within Salesforce.
If users experience the following symptoms, please instruct them to close the Webphone pop-up and clear their browser cache for "All Time."
Symptoms:
When launching the Webphone, the red dot over the headset icon remains visible, and the label "Launch Natterbox Webphone" does not disappear.
Upon initiating a call, the CTI displays the error: "Cannot answer the call on this device as your telephone connection is currently offline."
During a call, the keypad button in the CTI is missing.
Once logged back into Salesforce, the issue should be resolved.
If you have any questions or concerns, please raise a support case via our Help Center.