Voicemails
To setup your personal voicemail dial 1571 from the dial pad. A voice will come online to guide you through the setup process and how to setup a personalised greeting.
Voicemails in the CTI sidebar menu
Here you can see a list of voicemail messages you’ve received:
In the above screenshot, “Unknown” relates to the type of call this message relates to, based on your company’s call routing policy. This can be set at an Admin level to recognise calls that have been routed to you based, for example, on a specific campaign (eg this could show “Autumn Sales Campaign”).
You can click on “Unknown” to listen to the message and call the number back by clicking the caller’s number:
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