7.2.4. Consent Management

When a conversation has been created it will have a state of the compliance level on it. This is based on the consent status of the conversation which is separated into the following types:

• Explicit Opt In

• Implied Opt In - Valid

• Implied Opt Out - Expired

• Explicit Opt Out

• No consent status

Depending on which of the above states the consent level is on the conversation will depend on the actions you can do.

Compliance Action and Restrictions

The compliance state will define what restrictions are in place or what actions are available to you as the End User. Typically this will be followed with an informative message if you are restricted or just to provide information if you need to be aware of something. The different actions and restrictions are as follows:

• Explicit Opt In

  • Can send messages freely

• Implied Opt In - Valid

  • Can send messages freely until this expires, expiry is defaulted at 24 hours but can be changed by your Administrator

• Implied Opt Out - Expired

  • Cannot send messages as the consent has expired, this happens where the last message received from the Consumer has been longer than the timeout period (Default is 24 hours).

  • You can change the consent to Explicit Opt In - Providing the consumer has consented to this, it's recommended to ensure you ask the customer for their permission to be contacted either within the Implied Opt In window or via another channel.

• Explicit Opt Out

  • Cannot send messages as the consumer has explicitly opted out of communication on this channel.

  • You can change the consent to Explicit Opt In - Providing the consumer has consented to this, it's recommended to ensure you ask the customer for their permission to be contacted either within the Implied Opt In window or via another channel.

• No consent status

  • No consent status can be found and therefore one must be created

  • You can change the consent to Explicit Opt In - Providing the consumer has consented to this, it's recommended to ensure you ask the customer for their permission to be contacted either within the Implied Opt In window or via another channel.