Hardware
Users need to be on a PC or Mac computer, with the requirements following those of Salesforce Lightning - see here
Computers need to have built-in speakers and a microphone or ability to connect to these devices externally.
Audio equipment
Users will need to have speakers and a microphone enabled. While it is possible to use inbuilt desktop / laptop speakers, attaching an audio headset with a microphone will give better sound quality for the user, as well as preventing background noise and feedback for other participants on the call. If connecting to an external device via Bluetooth, the user will perform this set up in their computer settings.
Web Browser
Users need to be on the latest stable version of Google Chrome.
Salesforce version
Users need to be on Salesforce Lightning.
Technical Prerequisites
The following guide helps users estimate how many calls will trigger Insight, as well as calculating how much data Insight consumes. See here
Natterbox package
Insight will work best with the latest Natterbox package which can be found in the Salesforce AppExchange.
Natterbox Insight Licences
The following people in your business need an Insight licence*:
Agents whose calls are to be analysed
Group Administrators (or anyone else) who want to view their team’s Insights
*Please note: The Insight licence is included as part of the Natterbox Enterprise package see here