Natterbox Sub-processors
  • 05 Jul 2024
  • 5 Minutes to read
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Natterbox Sub-processors

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Article summary

Natterbox Sub-Processors (Customer's Clients and Staff data)

Suppliers that store and process personally identifiable information

Please see section 4 "Data Processor obligations" of our DPA for more information.


Customer's Client's Personal Information

Type

Name

Address

Data Processing Locations

Data Processing Description

Web link

Data Privacy Framework

Service Provider Partner

Twillio

375 Beale Street, Suite 300,, San Francisco, 94105 United States

US

SMS and Inbound Voice Services


https://www.twilio.com/en-us

EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Hosted Web Services & Cloud Databases

Amazon Web Services EMEA SARL

38 Avenue John F. Kennedy, Luxembourg, L-1855

EU, UK, US, AUS, Global

Cloud based services for telecoms routing and recording storage


https://aws.amazon.com/contact-us

EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Call Transcription & Analytics services

Deepgram, Inc.

180 Capp Street, San Francisco, California 94110 United States

US

Call transcription services


http://www.deepgram.com

None - currently using SCCs

Call Transcription & Analytics services

LivePerson, Inc. (Voicebase)

535 Mission St, San Francisco, California 94102 United States

UK, US

Call transcription services


http://www.voicebase.com

EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Service Provider Partners

Elasticsearch AS

Postboks 539, 1373, Asker, Norway

EU

Database search system


https://www.elastic.co/

N/A (not contracted with US entity)


Service Provider Partners

Marrable Services Ltd

Tenby Place, 102 Selby Road, West Bridgeford, Nottingham, NG2 7BA, UK

UK, EU

Outsourced development and platform administration services


https://www.marrableservices.com/

N/A (not contracted with US entity) 


Service Provider Partners

Assist Software 

Strada Tipografiei 1, Suceava 720043, Romania

EU

Outsourced development and platform administration services


(note, we previously used Assist via Marrable Services Limited)


https://assist-software.net/

N/A (not contracted with US entity) 


Service Provider Partners

PCI PAL (UK) Limited

Unit 7, Gamma Terrace, Masterlord Estate, Ipswich, IP3 9FF UK

UK, EU, US, Global

Partner for PCI DSS compliant card payment processing


https://www.pcipal.com/

N/A (not contracted with US entity) 


Service Provider Partners

ScreenMeet

582 Market Street, Suite 1007, San Francisco, CA 94104


US

Partner for Remote Assist Product

https://www.screenmeet.com/


None - currently using SCCs


Customer's Staff Personal Information

Type

Name


Address

Data Processing Locations

Data Processing Description


Web link


Data Privacy Framework


Telecoms Number provider


Bandwidth, Inc.

900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606


US

Number provider and call termination

https://www.bandwidth.com/


EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Telecoms Number provider


BICS

Boulevard du Roi Albert II 27, Bruxelles, B-1030 Belgium


UK, EU, US, Global


Number provider and call termination


https://bics.com/customer-care/


N/A (not contracted with US entity)


Telecoms Number provider


BT Wholesale

14 Blaxhall Court, Haverhill, Suffolk, United Kingdom, CB9 8LZ


UK, EU, Global


Number provider and call termination


https://www.btwholesale.com


N/A (not contracted with US entity)


Telecoms Number provider


Colt Technology Services Ltd

Colt House, 20 Great Eastern Street, London, EC2A 3NT United Kingdom


UK, EU, US, Global


Number provider and call termination



https://www.colt.net/contact-us/


N/A (not contracted with US entity)


Telecoms Number provider


Commschoice Pty

Level 6, 56 Clarence Street, Sydney, New South Wales 2000 Australia


AUS

Number provider and call termination


http://www.commschoice.com


N/A (not contracted with US entity)


Telecoms Number provider


Magrathea Telecommunications Ltd


 Unit 5, Commerce Park, Theale, RG7 4AB United Kingdom


UK, EU, US, Global

Number provider and call termination


http://www.commschoice.com


N/A (not contracted with US entity) 


Telecoms Number provider & Service Provider Partners


Twillio

375 Beale Street, Suite 300, San Francisco, 94105 United States

US

SMS and Inbound Voice Services

https://www.twilio.com/en-us


EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Telecoms Number provider


Voxbone SA

Avenue Louise 489, Bruxelles, B-1050 Belgium

UK, EU, US, Global


Telecom number provider and carrier

https://www.voxbone.com/


N/A (not contracted with US entity)


Hosted Web Services & Cloud Databases


Amazon Web Services EMEA SARL


38 Avenue John F. Kennedy, Luxembourg,  L-1855 Luxembourg


UK, EU, US, Global


Cloud-based services for telecoms routing and recording storage


https://aws.amazon.com/contact-us/


EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

CRM and Associated Tools


OwnBackup


940 Sylvan Ave, Englewood Cliffs, New Jersey 07632 United States


UK, EU, US, Global


Data backup system for Salesforce


http://www.ownbackup.com


EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

CRM and Associated Tools


Salesforce UK Limited


Floor 26 Salesforce Tower, 110 Bishopsgate, London,  EC2N 4AY United Kingdom


UK, EU


Internal CRM and business information management tools


http://www.salesforce.com


N/A (not contracted with US entity)


Call Transcription & Analytics services


Deepgram Inc


180 Capp Street, San Francisco, California 94110 United States


US

Call transcription services


http://www.deepgram.com


None - currently using SCCs


Call Transcription & Analytics services, Administrative Suppliers


Google Ltd


1600 Amphitheatre Parkway, Mountain View, California 94043 United States


EU, US

Google Workspace for email, document storage and calls/messaging.

http://www.google.com


EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Call Transcription & Analytics services


LivePerson, Inc. (Voicebase)


535 Mission St, San Francisco, California 94102 United States


UK, US

Call transcription services


http://www.voicebase.com

EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework

Service Provider Partners


Elasticsearch AS


Postboks 539, 1373, Asker,   Norway


EU

Database search system 

https://www.elastic.co/


N/A (not contracted with US entity)


Service Provider Partners


Marrable Services Ltd


Tenby Place, 102 Selby Road, West Bridgeford, Nottingham,  UK NG2 7BA United Kingdom


UK, EU

Outsourced development and platform administration services


https://www.marrableservices.com/


N/A (not contracted with US entity)


Service Provider Partners


Assist Software


Strada Tipografiei 1, Suceava 720043, Romania


EU

Outsourced development and platform administration services


(note, we previously used Assist via Marrable Services Limited)


https://assist-software.net/


N/A (not contracted with US entity)


Service Provider Partners


Okta, Inc (Auth0, Inc)


10900 NE 8th St, Bellevue, Washington 98004 United States


EU, US, Global


Salesforce single sign-on functionality for Freedom Mobile and Freedom Web


https://auth0.com/


EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework 

Service Provider Partners


Textmarketer


20 Wallaton Street, Nottingham,  NG1 5FW United Kingdom


UK

SMS messaging services


https://www.textmarketer.co.uk/


N/A (not contracted with US entity)


Service Provider Partners


ScreenMeet



582 Market Street, Suite 1007, San Francisco, CA 94104 


US


Partner for Remote Assist Product


https://www.screenmeet.com/


None - currently using SCCs


Administrative Suppliers


Atlassian, Inc.


341 George St, Sydney, New South Wales 2000 Australia / 350 Bush Street Floor 13 San Francisco, CA 94104 United  States

US

Documentation, ticketing and support tools


https://www.atlassian.com/

EU-U.S. Data Privacy Framework

Swiss-U.S. Data Privacy Framework

UK Extension to the EU-U.S. Data Privacy Framework 

Administrative Suppliers


Conga, Inc.


390 Interlocken Crescent Suite 500, Broomfield, Colorado 80021 United States


UK, US, Global

Salesforce-based electronic document and contract signing platform


https://conga.com/


None - currently using SCCs


Administrative Suppliers


Curious Cognition


3 Abelard Place,, London,  W5 4BZ United Kingdom


UK

Outsourced marketing services


https://curiouscognition.com/


N/A (not contracted with US entity)


Administrative Suppliers


Leadfeeder


3 Warren Street, Suite 2, New York,  12801 United States


EU, US


Lead gereration and management tools


https://www.leadfeeder.com/privacy/


None - currently using SCCs


Administrative Suppliers


Livestorm


60, rue François 1er 75008 Paris France

EU, UK

Webinar provider

https://livestorm.co/home


None - currently using SCCs


Administrative Suppliers


LULU Software


7075 Robert-Joncas Place, Suite 142 Saint-Laurent, QC,  H4M 2Z2 Canada


US, Global

SodaPDF Electronic document signing system


https://www.sodapdf.com/


N/A (not contracted with US entity)


Administrative Suppliers


Qualified.com, Inc.


450 Mission Street, Suite 204, San Francisco, California 94105 United States


UK

Lead gereration and management tools


https://www.qualified.com/about-us


None - currently using SCCs


Administrative Suppliers


Reachdesk


162 Legacy Tower, 88 Great Eastern Road, London,  E15 1DJ United Kingdom


UK, EU, US

Rewards and e-gifting platform


https://www.reachdesk.com/


N/A (not contracted with US entity)


Administrative Suppliers


Rocket SaaS Ltd


45 Rocket Saas Ltd, 4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB


UK

Outsourced Marketing Services


https://rocket-saas.io/


N/A (not contracted with US entity)


Administrative Suppliers


Slack Technologies Ltd


One Park Place. 4Th Floor, Hatch Street, Dublin 2,   Ireland


EU, US

Internal messaging and communication platform

http://www.slack.com


N/A (not contracted with US entity)












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