Natterbox Sub-Processors (Customer's Clients and Staff data)
Suppliers that store and process personally identifiable information
Please see section 4 "Data Processor obligations" of our DPA for more information.
Customer's Client's Personal Information
Type | Name | Address | Data Processing Locations | Data Processing Description | Web link | Data Privacy Framework |
Service Provider Partner | Twilio | 375 Beale Street, Suite 300, San Francisco, 94105 United States | US | SMS and Inbound Voice Services |
| EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework |
Hosted Web Services & Cloud Databases | Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, Luxembourg, L-1855 | EU, UK, US, AUS, Global | Cloud based services for telecoms routing and recording storage
| EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Call Transcription & Analytics services | Deepgram, Inc. | 180 Capp Street, San Francisco, California 94110 United States | US | Call transcription services
| None - currently using SCCs | |
Call Transcription & Analytics services | LivePerson, Inc. (Voicebase) | 535 Mission St, San Francisco, California 94102 United States | UK, US | Call transcription services
| EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Service Provider Partners | Elasticsearch AS | Postboks 539, 1373, Asker, Norway | EU | Database search system
| N/A (not contracted with US entity)
| |
Service Provider Partners | Assist Software | Strada Tipografiei 1, Suceava 720043, Romania | EU | Outsourced development and platform administration services | N/A (not contracted with US entity)
| |
Service Provider Partners | PCI PAL (UK) Limited | Unit 7, Gamma Terrace, Masterlord Estate, Ipswich, IP3 9FF UK | UK, EU, US, Global | Partner for PCI DSS compliant card payment processing
| N/A (not contracted with US entity)
| |
Service Provider Partners | ScreenMeet | 582 Market Street, Suite 1007, San Francisco, CA 94104
| US | Partner for Remote Assist Product |
| None - currently using SCCs
|
Service Provider Partners | Automat-IT | Automat-it UK LTD UNITED KINGDOM 37 Broadhurst Gardens London NW6 3QT | UK, EU, Ukraine | Outsourced platform administration services | N/A (not contracted with US entity) Currently using SCCs | |
AI Services | Elevenlabs | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016 | US | Text-to-voice services for Natterbox Conversational AI Products | None - currently using SCCs | |
AI Services | KRISP | 2150 Shattuck Ave Suite 1300 Berkeley, California 94704 United States | US | Speech enhancement libraries for Natterbox Conversational AI Products | None - currently using SCCs |
Customer's Staff Personal Information
Type | Name
| Address | Data Processing Locations | Data Processing Description | Web link | Data Privacy Framework |
Telecoms Number provider | Bandwidth, Inc. | 900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606 | US | Number provider and call termination | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Telecoms Number provider | BICS | Boulevard du Roi Albert II 27, Bruxelles, B-1030 Belgium | UK, EU, US, Global | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider | BT Wholesale | 14 Blaxhall Court, Haverhill, Suffolk, United Kingdom, CB9 8LZ | UK, EU, Global | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider | Colt Technology Services Ltd | Colt House, 20 Great Eastern Street, London, EC2A 3NT United Kingdom | UK, EU, US, Global | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider | Commschoice Pty | Level 6, 56 Clarence Street, Sydney, New South Wales 2000 Australia | AUS | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider | Magrathea Telecommunications Ltd
| Unit 5, Commerce Park, Theale, RG7 4AB United Kingdom | UK, EU, US, Global | Number provider and call termination | N/A (not contracted with US entity) | |
Telecoms Number provider & Service Provider Partners | Twillio | 375 Beale Street, Suite 300, San Francisco, 94105 United States | US | SMS and Inbound Voice Services | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Telecoms Number provider | Voxbone SA | Avenue Louise 489, Bruxelles, B-1050 Belgium | UK, EU, US, Global | Telecom number provider and carrier | N/A (not contracted with US entity) | |
Hosted Web Services & Cloud Databases | Amazon Web Services EMEA SARL
| 38 Avenue John F. Kennedy, Luxembourg, L-1855 Luxembourg | UK, EU, US, Global | Cloud-based services for telecoms routing and recording storage | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
CRM and Associated Tools | OwnBackup
| 940 Sylvan Ave, Englewood Cliffs, New Jersey 07632 United States | UK, EU, US, Global | Data backup system for Salesforce | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
CRM and Associated Tools | Salesforce UK Limited
| Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY United Kingdom | UK, EU | Internal CRM and business information management tools | N/A (not contracted with US entity) | |
Call Transcription & Analytics services | Deepgram Inc
| 180 Capp Street, San Francisco, California 94110 United States | US | Call transcription services | None - currently using SCCs | |
Call Transcription & Analytics services, Administrative Suppliers | Google Ltd
| 1600 Amphitheatre Parkway, Mountain View, California 94043 United States | EU, US | Google Workspace for email, document storage and calls/messaging. | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Call Transcription & Analytics services | LivePerson, Inc. (Voicebase)
| 535 Mission St, San Francisco, California 94102 United States | UK, US | Call transcription services | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Service Provider Partners | Elasticsearch AS
| Postboks 539, 1373, Asker, Norway | EU | Database search system | N/A (not contracted with US entity) | |
Service Provider Partners | Assist Software | Strada Tipografiei 1, Suceava 720043, Romania | EU | Outsourced development and platform administration services | N/A (not contracted with US entity | |
Service Provider Partners | Okta, Inc (Auth0, Inc)
| 10900 NE 8th St, Bellevue, Washington 98004 United States | EU, US, Global | Salesforce single sign-on functionality for Freedom Mobile and Freedom Web | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Service Provider Partners | Textmarketer
| 20 Wallaton Street, Nottingham, NG1 5FW United Kingdom | UK | SMS messaging services | N/A (not contracted with US entity) | |
Service Provider Partners | ScreenMeet
| 582 Market Street, Suite 1007, San Francisco, CA 94104 | US | Partner for Remote Assist Product | None - currently using SCCs | |
Administrative Suppliers | Atlassian, Inc.
| 341 George St, Sydney, New South Wales 2000 Australia / 350 Bush Street Floor 13 San Francisco, CA 94104 United States | US | Documentation, ticketing and support tools | EU-U.S. Data Privacy Framework Swiss-U.S. Data Privacy Framework UK Extension to the EU-U.S. Data Privacy Framework | |
Administrative Suppliers | Conga, Inc.
| 390 Interlocken Crescent Suite 500, Broomfield, Colorado 80021 United States | UK, US, Global | Salesforce-based electronic document and contract signing platform | None - currently using SCCs | |
Administrative Suppliers | Curious Cognition
| 3 Abelard Place,, London, W5 4BZ United Kingdom | UK | Outsourced marketing services | N/A (not contracted with US entity) | |
Administrative Suppliers | Leadfeeder
| 3 Warren Street, Suite 2, New York, 12801 United States | EU, US | Lead gereration and management tools | None - currently using SCCs | |
Administrative Suppliers | Livestorm
| 60, rue François 1er 75008 Paris France | EU, UK | Webinar provider | None - currently using SCCs | |
Administrative Suppliers | LULU Software
| 7075 Robert-Joncas Place, Suite 142 Saint-Laurent, QC, H4M 2Z2 Canada | US, Global | SodaPDF Electronic document signing system | N/A (not contracted with US entity) | |
Administrative Suppliers | Qualified.com, Inc.
| 450 Mission Street, Suite 204, San Francisco, California 94105 United States | UK | Lead gereration and management tools | None - currently using SCCs | |
Administrative Suppliers | Reachdesk
| 162 Legacy Tower, 88 Great Eastern Road, London, E15 1DJ United Kingdom | UK, EU, US | Rewards and e-gifting platform | N/A (not contracted with US entity) | |
Administrative Suppliers | Slack Technologies Ltd
| One Park Place. 4Th Floor, Hatch Street, Dublin 2, Ireland | EU, US | Internal messaging and communication platform | N/A (not contracted with US entity) | |
Service Provider Partners | Automat-IT | Automat-it UK LTD UNITED KINGDOM 37 Broadhurst Gardens London NW6 3QT | UK, EU, Ukraine | Outsourced platform administration services | N/A (not contracted with US entity) Currently using SCCs | |
AI Services | Elevenlabs | Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016 | US | Text-to-voice services for Natterbox Conversational AI Products | None - currently using SCCs | |
AI Services | KRISP | 2150 Shattuck Ave Suite 1300 Berkeley, California 94704 United States | US | Speech enhancement libraries for Natterbox Conversational AI Products | None - currently using SCCs |