Reauthorizing your Data Connector with Natterbox

A Natterbox support agent may inform you that there is an issue with your Data Connector.

The Data Connector is responsible for connecting the Natterbox Platform on our backend system to your Natterbox App within Salesforce.

In this case, the support agent will request you to provide them with the name and email address of a Salesforce Administrator user within your Org.

Note: It would be beneficial and expedite the process if this user is also a Natterbox Administrator.

Once you have provided this information, the support agent will proceed to request the reauthorisation of the Salesforce Administrator as your Data Connector user.

The subsequent steps will need to be carried out by the designated Salesforce Administrator.

They will receive an email from Natterbox, which will prompt them to authorise the Natterbox Platform to connect to their Natterbox App in Salesforce.

Kindly advise the Salesforce Administrator to check their spam, junk, or similar email folders if they do not find the email from Natterbox.

1) From the email, they will need to click the "Authorise" button or copy and paste the URL link provided at the bottom of the email into their browser.

2) A separate page will open from Salesforce to confirm authorisation. Users are required to click the "Allow" button, which is highlighted in blue.

Upon completion, the user should receive a notification confirming the successful authentication.

The subsequent steps must be carried out by a Natterbox Administrator.

1) The user needs to navigate to the Admin Home tab within the Natterbox App in Salesforce.

2) Within the "Admin Home" tab, users should navigate to the "System and Security" section and locate the "Scheduled Jobs" option.

3) It is necessary to restart each scheduled job individually. This can be accomplished by selecting the blue "Stop Job" button adjacent to each scheduled job. 

Note: Each scheduled job will need to be stopped and started one at a time going down the list. Please only restart each scheduled job that is currently running.

This action will halt the selected scheduled job.

4) The user will need to wait for approximately 10-15 seconds and then click on the button labeled "Start Job". This process should be repeated for each scheduled job individually.