Reporting with AI Agents or Assistants

  • Updated on Jan 8, 2026
  • Published on Jan 6, 2026
  • 2 minute(s) read
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These reports are intended to provide you with enhanced visibility regarding your AI Agents or AI Assistants. Please note that certain fields mentioned in these reports will require manual entry. For further information, kindly refer to this guide.

Reporting on number of calls that were escalated to a human

  • Report type = Call Reporting

  • Filter on a time field, e.g. Call Reporting: Created Date = THIS WEEK, THIS MONTH…

  • Filter on From AI Agent Seconds greater than 0

  • Filter on To AI Agent Seconds greater than 0

  • Filter on From AI Agent Human Escalation = True

  • Filter on To AI Agent Human Escalation = True

  • Add filter logic:

    • (1 OR 2) AND (3 OR 4)

  • Add fields: Call Reporting: Name, Contact, From AI Agent Human Escalation Instance, From AI Agent Human Escalation Reason, From AI Agent Seconds, To AI Agent Human Escalation Instance, To AI Agent Human Escalation Reason, To AI Agent Seconds, Time Talking

  • Optional:

    • Group rows by Call Reporting: Created Date

    • You can add extra filters based on From Dialled Number, From Routing Policy or a custom reporting gate.

Reporting on AI talk time

  • Report type = Call Reporting

  • Show me: All Call Reporting

  • Filter on a time field, e.g. Call Reporting: Created Date = THIS WEEK, THIS MONTH…

  • Filter on From AI Agent Seconds greater than 0

  • Filter on To AI Agent Seconds greater than 0

  • Add filter logic:

    • (1 OR 2)

  • Add fields: Call Reporting: Name, Contact, From AI Agent Seconds, To AI Agent Seconds, Time Talking, From Recording

  • Optional:

    • Group by: From Routing Policy, Account, or Month Name

    • Add fields: From AI Agent Human Escalation Instance, From AI Agent Human Escalation Reason, To AI Agent Human Escalation Instance, To AI Agent Human Escalation Reason

How Can I Report to find UUIDs for Lumina Review for Low Rated Calls?:

  • Report Type: Natterbox AI with Call Reporting

  • Show me: “All Natterbox AI”

  • Filter on a time field, e.g. Call Reporting Created Date = This week, This month..

  • Filter on From AI Agent Seconds greater than 1

  • Filter on To AI Agent Seconds greater than 1

  • Add filter logic:

    • (1 OR 2)

  • Add Fields: Natterbox AI: Natterbox AI Name, Call Reporting:Name, From Recording, FT-Summary*, RE-How Helpful Was the AI*, RT-How Helpful Was the AI*,  UUID

  • Optional:

      • Group rows by “RT-How Helpful Was the AI”

      • This will allow you to easily sort through the lower rated calls and find the related UUID to plug into Lumina for further review.

NOTE: All fields marked with a (*) are AI Advisor prompt fields - The field names may be different from what you have configured.