22.2. Troubleshooting PCI

Why can’t I launch a payment session from Freedom?

For inbound calls, an administrator will need to confirm with Natterbox that the dialled number has been correctly provisioned as being PCI compliant, without this the option to take payments will not be given, even if the agent has a PCI license.

Otherwise if you’ve recently been set up and this is your first payment and the TAKE PAYMENT option is not provided from Freedom, you may need to clear your browser’s cache.