4.2. Understanding Freedom Mobile Error Messages

Updated on 13 Nov 2023
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Freedom Mobile comes with a useful set of messages to inform you of the status of the app, below you will see the list of alerts which might display and any troubleshooting steps you can take to get yourself back online as soon as possible.

	Message	What you can do
	Failed to retrieve user sip devices	Restart your app, ensure you are connect to the internet via mobile data or wifi connection
	Failed to connect to the web phone	Restart your app, ensure you are connect to the internet via mobile data or wifi connection
	Internet connection lost	Your connection to the internet has been interrupted, try moving to an area with better connection to the internet via mobile data or wifi connection
	Failed to re-establish your call due to connection interruption.	Your call has disconnected, you will need to place the call again, ensure you are in an area with strong connection to the internet via either mobile data or wifi connection
	Connection interrupted, attempting to reconnect your call	Your connection to Natterbox has been interrupted, try moving to an area with better connection to the internet via mobile data or wifi connection
	Poor signal, please be aware call quality might be affected.	Move to an area where you have a better phone signal to ensure best possible call quality
	Connection re-established	Your connection to Natterbox was interrupted, however it has automatically been reestablished - no action required
	Call re-established	Your connection to Natterbox was interrupted whilst on a call, however it has automatically been reestablished - no action required
	Internet connection restored	Your connection to the internet was interrupted, however it has automatically been reestablished - no action required

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