4.2. Understanding Freedom Mobile Error Messages

Failed to retrieve user sip devices

Restart your app, ensure you are connect to the internet via mobile data or wifi connection

Failed to connect to the web phone

Restart your app, ensure you are connect to the internet via mobile data or wifi connection

Internet connection lost

Your connection to the internet has been interrupted, try moving to an area with better connection to the internet via mobile data or wifi connection

Failed to re-establish your call due to connection interruption.

Your call has disconnected, you will need to place the call again, ensure you are in an area with strong connection to the internet via either mobile data or wifi connection

Connection interrupted, attempting to reconnect your call

Your connection to Natterbox has been interrupted, try moving to an area with better connection to the internet via mobile data or wifi connection

Poor signal, please be aware call quality might be affected.

Move to an area where you have a better phone signal to ensure best possible call quality

Connection re-established

Your connection to Natterbox was interrupted, however it has automatically been reestablished - no action required 

Call re-established

Your connection to Natterbox was interrupted whilst on a call, however it has automatically been reestablished - no action required

Internet connection restored

Your connection to the internet was interrupted, however it has automatically been reestablished - no action required