What can you do at each level of access?
Standard User + NB Permission Sets | Previous Level + View All Custom Settings | Previous Level + Customize Applications | |
|---|---|---|---|
Phone Numbers | View, create, edit and delete | ||
Routing Policies | View, create, edit and delete | ||
Devices | View, create, edit and delete | ||
Skills | View and edit | Create and delete | |
Natterbox Users | View | Create, edit and delete | |
Natterbox Groups | View | Create, edit and delete | |
Availability Profiles | - | View | Create, edit and delete |
Admin Home Scheduled Jobs | - | View | Edit |
Account Settings | - | View | Edit |
Expert Settings | - | View | Edit |
Licence Subscriptions | - | View | Reload |
User Licences | - | - | View and edit |
Activating Package | - | - | Required* |
*this user needs to continue having this permission, otherwise it will break CRO creation and potentially other features. You can change this to be another user through Portal.