• Navigate to the Routing Policies tab.
  
• Click ‘New’ in the top right of the screen.
• You will see a screen like the image below and you will need to fill in several details.
  
  • Type: There are 2 options and for each type there are different apps and containers available.
    • Call = This is used for routing calls and is the most common type of policy
    • Data Analytics = Pick this policy if you need the Debug app.
  • Name: This must be unique, maximum 64 characters and can contain any combination of numbers, letters, spaces and symbols.
    
  • Description: This is optional but can be used to help others understand your routing policy setup, how policies interact within each other and the purpose of a policy.
    
  • Connector Type: This is an aesthetic choice and has no functional difference
    • Smooth = The lines between containers are curved
    • Manhattan = The lines between containers are perpendicular
      
  • Import Mode: Here you can import policies you have previously exported, see Restoring a policy section below.
  • Done and then Save: Make sure to click ‘Done’ on the initial tab and then ‘Save’ on the routing policy or your new routing policy will not appear on your ‘All Policies’ list.