16.2. Navigating the policy builder

• In the Natterbox app, if you have an administrator permission set, you can access your policies by clicking on the Routing Policies tab. This will give you access to the Policy Builder.

• Every Natterbox installation comes with three default policies:

• DDI Calls: This policy ensures that any extensions dialed are connected to the correct user and/or device. Customisation is possible but not mandatory.

• Default inbound: This will no longer be in use once your first policy has been built and can be ignored.

• Default outbound: This policy is where all outbound calls are routed through. Here you can customize things like recording the outbound calls, activating insights on the outbound or even setting the external CLI. Please consult chapter 17 for details on specific apps.

Scroll Functionality

You have the ability to navigate the routing policy canvas using scroll functionality on your mouse or your touchpad. Touchpad supports vertical, horizontal and zoom functionality using the same finger gestures as the web browser you are using. For scrolling with your mouse wheel, scrolling without any keyboard button pressed with scroll vertically, holding SHIFT whilst scrolling will scroll left and right, and holding CTRL whilst scrolling will zoom in and out.